Lodging Interactive Launches Live Chat Customer Service For Hotels
PARSIPPANY, NJ – Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the rollout of CoMMingle Live the hospitality industry's first real time live chat service for hotels and resorts. CoMMingle Live elevates online customer service to an entirely new level and has shown to increase RFP and online direct bookings for hotels.
"In 2016 Customer service has become the new marketing as social media networks continue to evolve into direct consumer to brand communication platforms," said DJ Vallauri, Lodging Interactive's Founder & President. "Our CoMMingle Live service enables hotels and resorts to humanize their properties and to build loyalty with customers by providing a level of online customer service never before experienced in our industry."
CoMMingle Live is provided through a combination of state of the art live chat technologies and the Company's own live chat agents. All operations are handled in the US and agents are trained to engage with customers as an extension of the property's own operational team.
"As consumers we've all become comfortable with live chat services when shopping our favorite online sites, like Amazon or Best Buy, but when booking hotels online we're left with more questions than can be answered via hotel websites," added Mr. Vallauri. "CoMMingle Live bridges that tremendous gap and not only provides real time assistance to consumers but also generates increased business for the properties."
During a three month BETA test, CoMMingle Live increased group RFP requests by nearly 40% and online direct bookings by 12%. Customer satisfaction levels and ongoing engagement also grew at a rapid pace.
"CoMMingle Live enables us to provide the highest level of customer service even before our guests arrive," said Ed Reagoso, General Manager of the Wilshire Grand Hotel. "I've been amazed at the level of customer engagement we've been able to achieve which helps us build long term loyalty."
CoMMingle Live is easy for hotels to implement by simply placing a snippet of code onto their website. The CoMMingle Live technology is fully mobile enabled and automatically launches when consumers visit a hotel's website. The service captures the consumer's full name and email address prior to launching into the live chat session. "As an added benefit for hotels, CoMMingle Live creates a valuable database which can be used for future marketing programs," added Mr. Vallauri.
For more information please visit: www.CoMMingleLive.com.
About Lodging Interactive
Since its founding in 2001, Lodging Interactive has provided digital marketing services to hotels worldwide, including select service, full-service, and luxury properties.
The Company's social media marketing and guest reviews response division, CoMMingle:Engage, serves a range of hospitality businesses, including hotels, restaurants, spas, and management companies.
Additionally, the Company provides subscription-based website development and digital marketing services. The subscription-based service is based on a 'pay-as-you-go' model and requires little upfront investment on the part of the hotel.
Lodging Interactive has received numerous awards, including the HSMAI Adrian Award and accolades from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly's Magellan Awards.
For more information, email [email protected], call 877-291-4411 ext. 704, or visit the company's website.
DJ Vallauri
President & Founder
+1 877 291 4411
