If you don’t have the time or inclination to coordinate with real-life concierges during your next stay in the UK, you’re in luck: a new virtual assistant has checked in at a dozen Radisson Blu hotels, and is programmed to please. ‘Edward’ is an artificially intelligent service now available at twelve Edwardian Hotels-owned Radisson Blu locations, and is able to report on hotel amenities, give directions and tips, and even receive guest complaints in a matter of seconds via SMS. The company explained in a press release that the new chatbot is “designed to deliver exceptional experiences for guests who prefer digital brand interaction,” including those staying in the chain’s busy Heathrow Airport and South Kensington, London lodgings, and too help resolve many straightforward requests but also fetch a human helper to tap in as needed.

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