Hospitality IT Solutions Specialists Avenue9 engaged as IT Director of leading Northern Ireland luxury resort and spa
Hospitality IT solutions specialists, Avenue9, is delighted to announce that it has been awarded a one-year contract to operate as an outsourced IT Director for the luxury 163-acre Galgorm Resort and Spa – incorporating a spa village, three restaurants, 122 bedrooms and 12 self-catering cottages and cabins – at Ballymena in County Antrim, Northern Ireland.
"Like many hoteliers, Payment Card Industry compliance is high on the agenda and we have conducted a PCI Compliance Gap Analysis and currently are working with Galgorm towards achieving full compliance, as part of our contract to operate as an outsourced IT Director for the luxury resort and spa."
In response to the inter-departmental IT audit, Avenue 9 is currently engaged in implementing remedial solutions and developing a long-term IT strategy for Galgorm, with built-in potential for expansion and diversification. There have been some quick wins in terms of upgrading a number of key systems, such as Golf and Spa Management and Human Resources Management.
Commenting on Avenue9's work at the hotel, Galgorm Resort and Spa General Manager Colin Johnston said: "We have been working with Avenue 9 for six months now. During this time, they have been instrumental in helping us complete a number of IT projects; and we are currently working on a future three-year plan with Avenue9 on all our in-house systems. The knowledge, expertise and advice which we have received so far – along with the results – have been fantastic. We are looking forward to working with Avenue9 over the coming year."
As an independent organisation, not aligned to any particular product or vendor, Avenue9 is in an ideal position to advise on this process and assist Galgorm Resort and Spa in selecting and operating a suite of IT hospitality systems that will work best together – to service the business, maximise its potential, and support any future plans for growth and diversification as efficiently and effectively as possible.
Galgorm Resort and Spa joins the ever growing portfolio of Avenue9 clients – that currently includes major brands such as: The Gleneagles Hotel, The Hotel Collection, SACO (The Serviced Apartment Company), Generator Hostels, Redefine BDL Hotels, Bourne Leisure and Watergate Bay Hotel in Cornwall.
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Avenue9 provides complete IT solutions, designed specifically for the leisure andhospitality sector. Through the extensive industry knowledge of the company founders and their drive to fulfil a clear need within the industry, Avenue9 is an IT solutions aggregator that can provide clear business advantage.
Avenue9 has aprimary objective to assist the sector to focus on their clients by removing disparate systems, multiple IT vendor relationships and costs that prohibit differentiating technologies from being accessed. Solutions are designed to deliver services that enhance every customer touch point, including reservations, in-room technology, EPoS and much more.
Avenue9 solutions are delivered as a service with associatedassurances of availability and performance, allowing managers to concentrate on delivering first class customer experience that will in turn improve profitability. Avenue9 works with its clients to maximize existing technology investment and provides a seamless roadmap to efficiency improvement.
Avenue9 works collaborativelywith clients to earn our "trusted advisor" status. We deliver business enabling solutions via the enhancement of existing, deployed technologies or providing access to new platforms via innovative commercial options.