Setting the Record Straight on Mandatory Resort Fees
The hotel industry prides itself on offering an array of amenities and services to ensure guests have what they want and need from their travel experience. Transparency and guest satisfaction are at the core of the industry's business model. Making sure guests have all the necessary information prior to booking their room is paramount.
- The hotel industry advocates for the same level of transparency on fees and service charges to be provided by all market players who book rooms in the lodging marketplace. It's best for the consumer and it's best for the industry.
- Yet, only half of all online travel consumers (50%) are aware that online travel agencies (OTAs) charge additional fees to consumers and 66% say online travel agencies should NOT receive a fee from consumers when they learn OTAs also receive a commission from hotels.
- To make matters worse, the OTA's do not always pay all of their taxes, depriving communities of much needed revenue
- Are online travel agencies nickel and diming consumers, hotels, the government and the communities they operate in? You decide.
- Get the facts on How OTAs are Double Dipping into Consumers Vacation Funds.
Learn more on Mandatory Resort Fees
to read a one-page document to get the facts on mandatory resort fees.
- Click here to review Frequently Asked Questions on mandatory resort fees.
About the American Hotel & Lodging Association
Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AHLA) is the largest national association solely representing all segments of the 8 million jobs the U.S. lodging industry supports, including hotel owners, REITs, chains, franchisees, management companies, independent properties, bed and breakfasts, state hotel associations, and industry suppliers. Headquartered in Washington, D.C., AHLA focuses on strategic advocacy, communications support, and educational resources for an industry that advances long-term career opportunities for employees, invests in local communities across the country and hosts more than one billion guests" stays in American hotels every year. AHLA proudly represents a dynamic hotel industry of more than 54,000 properties that supports $1.1 trillion in U.S. sales and generates nearly $170 billion in taxes to local, state and federal governments. Learn more at www.AHLA.com.