New York - ALICE, a SaaS platform that completely connects all service departments within a hotel and connects the guest to the property, announced that Hotel Zephyr, one of San Francisco's newest boutique hotels, has adopted its ALICE STAFF solution.

Hotel Zephyr is the first property in Davidson Hotels & Resorts' new lifestyle & luxury collection, Pivot Hotels & Resorts. ALICE STAFF is the only complete, easy to use request management software that connects front-desk, housekeeping, maintenance and F&B teams in real-time, providing quick and simple ticket management, monitoring for completion time, and real-time mobile app for service staff on the move.

By better connecting hotel associates, ALICE STAFF is helping Hotel Zephyr enjoy cost savings and take better care of its guests at the same time.

"We're delighted to announce our partnership with Hotel Zephyr, one of the most exciting and innovative hotels to arrive on the San Francisco scene in a very long time, " said Alex Shashou, ALICE's Co-Founder and President.

"In today's marketplace, hotels are challenged not only to take care of guests who want service delivered quickly and seamlessly; but also to keep costs under control in the face of pressures from distribution and lodging intermediaries that cut into a hotel's bottom line. We have created a way to do it - a seamless, efficient operations platform connects all points inside the hotel to simplify hotel operations and make them more cost-effective. Our ALICE STAFF product connects all points inside the hotel in real-time – helping Hotel Zephyr realize significant cost efficiencies, and make life better for hotel staff as well as guests. We are happy to be working with Hotel Zephyr and Pivot Hotels & Resorts."

ALICE offers a multi-tiered suite of solutions for hotels:

  • ALICE SUITE – An end-to-end system that allows hotels to run on one platform, connecting guests with the hotel, and all service departments within the hotel to one another – fully incorporating all of the individual ALICE solutions listed below.
  • ALICE STAFF – A complete, easy-to-use request management software that connects front-desk, housekeeping, maintenance and F&B teams in real-time, providing quick and simple ticket management; monitoring for completion time; and real-time mobile app for service staff on the move.
  • ALICE CONCIERGE – A tool to keep the concierge team organized and to connect the concierge and the guest instantly and seamlessly, providing guests with instant responses to requests – and saving the concierge time and effort in meeting those requests.
  • ALICE GUEST – Innovative guest facing Mobile, Web and SMS tools, integrated to allow a full range of guest communication and functionality, pre-arrival and on property - including ordering services, real-time chat, and upselling.

ALICE's solutions are in place in dozens of distinctive hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests' requests quickly and easily.

"We are delighted to partner with ALICE, such an exceptional platform that helps our staff work more closely and efficiently with one another," said Jill Plemons, Director of Sales & Marketing at Hotel Zephyr. "This new collaboration affords our team the opportunity to connect with guests on a deeper level and take extra care in ensuring they always receive the highest standard of personalized service, which is a top priority."

ALICE is available as a stand-alone solution and is also fully integratable with PMS, POS and all other third party management systems.

Fore more information, visit info.aliceapp.com.

About ALICE

ALICE, info.aliceapp.com, has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective. ALICE SUITE, which brings together the ALICE Staff, ALICE Concierge and ALICE Guest products into a single platform, allows hotels to connect guests, staff and hotel operations teams quickly and easily, via an easy to use and integrate suite of Mobile, Web and SMS tools.

ALICE was founded in 2014, and received a $9.5million Series A investment led by Expedia, in 2015. It is gaining rapid traction in its mission to help hotel operators and owners leverage innovative technology to create happier guests, and more efficient and effective operations teams. Its products are in place at dozens of branded and boutique hotels across the country.

About Hotel Zephyr

Hotel Zephyr, located in the heart of Fisherman's Wharf, opened in summer 2015. The waterfront, 361-key property presents a playful, maritime twist on the energetic and upscale vibe that defines San Francisco. The hotel's stylish guest quarters are outfitted with fun elements such as dart boards, backgammon and other modern amenities in select rooms, along with views of the iconic Golden Gate Bridge, Alcatraz, Pier 39 and the Bay Bridge. Spirited travelers enjoy the open community spaces throughout the property, inclusive of the hotel's 1,610-square-foot Game Room that features an interactive art exhibit through Smart TVs, pool and ping pong, and an 8,000-square-foot outdoor lounge and event space – The Yard, which includes fire pits, shuffleboard and life-sized games such as Connect Four and Jenga. www.hotelzephyrsf.com

About Davidson Hotels & Resorts

Davidson Hotels & Resorts is an award-winning, full-service hotel management company that provides management, development/renovation, acquisition, consulting and accounting expertise for the hospitality industry. The company has amassed one of the purest full-service hotel portfolios in the industry, ranging from the upper-upscale to near-luxury segments; encompassing 39 upscale, full-service, independent and branded hotels with over 11,800 rooms, and 1.4 million square feet of meeting space across the United States. Davidson is a trusted partner and a preferred operator for Marriott, Hyatt, Hilton and Starwood hotels. Additional information on Davidson may be found at the company's Web site, www.davidsonhotels.com.

Michael Frenkel
For ALICE