The importance of attracting and retaining high quality talent is fundamental to the successful operation of any hotel. The effect of losing a senior member of a property’s revenue management team can have a prolonged and significant negative impact on the financial performance of a hotel. Maintaining stability in the revenue management division should be an industry-wide concern, especially given that a 2015 Deloitte Hospitality Report indicated that hospitality turnover rates are “nearly twice the average rate for all other sectors.”

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Fritz Gubler
ehotelier.com