Lodging Interactive Expands Its Fully Managed Hotel Live Chat Service to 7 Days a Week
The CoMMingle Live Chat service is a fully managed, turn-key service that combines best-of-breed SAAS (Software as a Service) cloud based technologies and Lodging Interactive's internal network of highly trained live chat agents. The result is a highly effective customer engagement and sales support service hotels can utilize to maximize their direct to website booking channels.
"The way consumers expect to communicate with hotels has changed, and consumers are increasingly turning to live chat as their preferred and fastest route of communication for hotel customer support while in the booking process," added Mr. Vallauri. "A recent Gartner report suggests that live chat as a customer engagement channel will increase from 2% to 10% by 2018, with over 80% of companies making live chat available for their customers by 2020.
CoMMingle Live Chat service benefits for hotels:
- Real-time customer engagement throughout the booking process
- Provides conversational commerce while assisting in the booking process
- Increase in direct bookings and event RFP submissions
- Reduces negative reviews/comments posted to TripAdvisor & OTA sites
- Crisis alert escalation to property as needed
- Offers true market differentiation within competitive set
- Unlimited live agent fully managed chats for low monthly fee
- 100% mobile responsive enabled
- 100% US based live chat agents, employed by Lodging Interactive
Getting started with CoMMingle Live Chat is easy and implementation only requires a small snippet of code be added to the hotel website. For more information please visit: https://LiveChatForHotels.com
President & Founder
About Lodging Interactive
Headquartered in Parsippany, NJ, Lodging Interactive is a full-service digital marketing and social media engagement and reputation management agency exclusively servicing the hospitality industry. Through its web design and search optimization division as well as its CoMMingle Social Media Division, Lodging Interactive provides effective Internet marketing services to hundreds of branded and independent properties as well as management companies, restaurants and spas. CoMMingle has established itself as the largest provider of reputation management services for the hospitality industry, handling over 200,000 guest review responses. The company also offers fully managed Live Chat agents for hotel websites through its LiveChatForHotels.com division.
Lodging Interactive is an HSMAI Adrian Award winner, and has won awards from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly"s Magellan Awards have recognized Lodging Interactive as an industry leader.
Lodging Interactive is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI) and the company"s president, DJ Vallauri, currently serves on the Board of Directors of HSMAI"s New York Chapter and is a Forbes.com Agency Council contributor. For more information, please contact firstname.lastname@example.org, 877-291-4411 or visit the company"s website.