Industry Update
Supplier News12 October 2016

Lodging Interactive Provides Hotels Online Real Time Sales Support Via Live Chat

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Loding interactive

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its expanded CoMMingle Live ChatSM service to now include real-time sharing of hotel promotional materials during online chats with potential guests.

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"When a visitor navigates through a hotel's website and engages via live chat, CoMMingle Live Chat agents will have an opportunity to share hotel specific promotional materials in real time," stated Mr. DJ Vallauri, Lodging Interactive's Founder & President. "CoMMingle Live Chat now serves as a real-time sales agent, 7 days a week, where there currently is none on the hotel's website."

Lodging Interactive's CoMMingle Live Chat service is a fully managed, real-time service for hotels and resorts. CoMMingle Live Chat elevates online customer service, customer engagement and sales to an entirely new level and has shown to increase corporate group and social event RFP submissions.

"In a time when properties are looking to minimize their OTA contributions and for ways to drive direct website business, our fully managed CoMMingle Live Chat service provides hotels with a competitive service and selling advantage," added Mr. Vallauri.

CoMMingle Live Chat service benefits for hotels:

  • Real-time customer engagement throughout the booking process
  • Real-time online sharing of promotional documents with potential guests
  • Provides conversational commerce while assisting in the booking process
  • Increases direct booking opportunities and event RFP submissions
  • Reduces negative reviews/comments posted to TripAdvisor & OTA sites
  • Crisis alert escalation to property as needed
  • Offers true market differentiation within competitive set
  • Unlimited live agent fully managed chats for low monthly fee
  • 100% mobile responsive enabled
  • 100% US based live chat agents, employed by Lodging Interactive

Getting started with CoMMingle Live Chat is easy and implementation only requires a small snippet of code be added to the hotel website. For more information, please visit: LiveChatForHotels.com.

About Lodging Interactive

Headquartered in Parsippany, NJ, Lodging Interactive is a full-service digital marketing, social media engagement and reputation management agency exclusively servicing the hospitality industry. The Company provides cost-effective Internet marketing services to hundreds of branded and independent properties as well as management companies, restaurants, and spas.

commingle:engage, the Company's social media and reputation management division, has established itself as the largest provider of reputation management services for the hospitality industry, handling over 200,000 guest review responses annually.

Lodging Interactive is an HSMAI Adrian Award winner and has won awards from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly's Magellan Awards have recognized Lodging Interactive as an industry leader.

The Company's Founder & CEO, DJ Vallauri, formerly served on the Board of Directors of HSMAI's New York Chapter and is a Forbes.com Agency Council contributor. For more information, please contact [email protected], 877-291-4411 or visit the company's website.

Contact

DJ Vallauri
President & Founder
Phone: 877-291-4411

Contact
DJ Vallauri
President & Founder
Phone: 877-291-4411
Fax: 877-833-7375
Send email
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