New York’s Nolitan Hotel Improves Their Engineering Operations with ALICE
The Nolitan’s GM appreciates how ALICE asks the right questions, listens, and works to tailor the product to the hotel’s needs
- The Nolitan's GM appreciates how ALICE asks the right questions, listens, and works to tailor the product to the hotel's needs.
The Nolitan Hotel, a 57-room boutique located in New York's hip Nolita neighborhood, uses ALICE Staff to improve the coordination and accountability of its engineering team. Before ALICE, the hotel used radio and pen and paper to organize their back of house operations and assign incidents and guest requests. Tasks could be easily missed, and it was hard to keep track of recurring maintenance issues. With ALICE Staff, the Nolitan engineering department now has perfect visibility to its assignments, and can track and preempt maintenance issues throughout the property. For the first time, Nolitan's management also has insights into the department's performance - they can use ALICE's reporting functionality to see how their staff is deployed, how long tasks are taking them, and whether or not they need to make adjustments.
While the Nolitan's GM Mr. Docu is pleased with the increased efficiency and accountability of his engineering department, he is perhaps most impressed with how fruitful and refreshing it has been to work with the ALICE product team. "The big guys in hotel technology, they're often like, 'This is our product - take it or leave it,' but ALICE is exceptional in its willingness to listen to and accommodate the client. It's what sets ALICE apart," Mr. Docu said.
"We're delighted the Nolitan is finding ALICE so important to their back of house operations. We appreciate all the valuable product advice Bogdan and his team have given us over the years, and we look forward to continuing our productive partnership," adds Justin Effron, ALICE's co-founder and CEO.
ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained serious traction in the industry, working with many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.
For more information, visit https://www.aliceplatform.com.