Finding and Nurturing Hospitality Talent
At the International Hotel Investment Forum (IHIF) in Berlin this week, Chris Mumford – Managing Director AETHOS Consulting Group – moderated the panel session: 'Finding & Nurturing Hospitality Talent'.
The discussion centred around topical issues such as the hospitality industry's difficulty in attracting talent; the demand for new skillsets in areas such as digital and technology; the relationship between industry and hotel schools; how companies can today leverage new technologies to improve their talent hunting techniques; the importance of engaging with each member of a business and tailoring development plans to the individual; the need to encourage diversity; and the impact of automation on traditionally people intensive jobs.
Some of the panel's findings included:
- The hospitality industry needs to strengthen relationships with government and education in order to better position the sector as an attractive career choice; there is a need for a greater number of hospitality related qualifications and apprenticeship schemes.
- Employees do not want to feel they are 'just a number' in an organisation but that their contribution is valued. Young job seekers are more attracted to smaller fast growing businesses as opposed to the big established hotel chains.
- Employers need to exercise greater flexibility in being able to accommodate the needs and wants of the workforce in terms of working hours, learning and development, wellness.
Most importantly, specifically when it comes to attracting the next generation of industry leaders, companies should not forget that although technology has a role to play in bringing greater efficiency to aspects of the employment cycle at the end of the day it is the person-to-person contact that makes the difference.
Stay tuned for the video recording.