Alex Cabañas, Benchmark CEO, Tedxwilmington Talk Presentation on Memorable Service
Theme: The Bar is So Low-The Unfortunate & Fortunate Realities of Memorable Service
The Woodlands (Houston) -- Alex Cabañas, chief executive officer of BENCHMARK®, a global hospitality company, joined respected leaders and innovators from the hospitality industry around the world in TEDx talks at TEDxWilmingtonSalon last month in Wilmington, Delaware. Cabañas' talk theme was "The Bar is So Low - The Unfortunate and Fortunate Realities of Memorable Service". His TEDx Talk video, which highlighted customer service challenges and extraordinary customer service opportunities, has just been released on YouTube and is provided here.
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About BENCHMARK, a global hospitality company
BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing andowner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’s established, iconic Benchmark Resorts & Hotels portfolio, the newly-branded Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly select and preferred destinations.
Benchmark has a combined portfolio of over 70 extraordinary properties domestically and internationally,including 8,000 guestrooms, and 10,000 staff members that are passionately committed to delivering the industry’s most vibrant, unrivaled and memory-making experiences. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.
BENCHMARK, a global hospitality company, is based in The Woodlands (Houston), Texas, and has regionaloffices in Park City, Utah; Miami, Florida; New Brunswick, New Jersey; Seattle Washington; and Tokyo, Japan. www.benchmarkresortsandhotels.com