The Woodlands (Houston) – Alex Cabañas, chief executive officer of BENCHMARK®, a global hospitality company, joined respected leaders and innovators from the hospitality industry around the world in TEDx talks at TEDxWilmingtonSalon last month in Wilmington, Delaware. Cabañas' talk theme was "The Bar is So Low - The Unfortunate and Fortunate Realities of Memorable Service". His TEDx Talk video, which highlighted customer service challenges and extraordinary customer service opportunities, has just been released on YouTube and is provided here.

In addition to Mr. Cabañas, speakers included Gerard Inzerillo, CEO of Forbes Travel Guide, Bill Walshe, CEO of the Viceroy Hotel Group, Mark Harmon, founder of Auberge Resorts Collection, Bashar Wali, president of Provenance Hotels, Gerard Greene, founder and CEO of Society, Joe Diaz, co-founder of AFAR, and Michael Keriakos, founder and CEO of Curacity.com. The Independent Lodging Congress partnered with TEDxWilmington to produce the event.

About Pyramid Global Hospitality

Pyramid Global Hospitality, a leading third-party hospitality management company, is the powerhouse brand behind an inspired collection of forward-thinking professionals providing powerful solutions to some of the world's best hotels and resorts. Formed by the 2021 merger of three hotel and resort management companies, the organization's global portfolio now spans more than 240 properties across the U.S., Caribbean and Europe, with offices in Boston; The Woodlands, Texas; Cincinnati; and London. For more information, visit www.PyramidGlobal.com

Ken Ellens
Ken Ellens Communications
+1 201 758 2864
Pyramid Global Hospitality