Laurent A. Voivenel - SVP MEA & India For Swiss-Belhotel International – Speaks At HITEC Dubai On PMS In 2020 & Future Of Guest-Facing Technology
Dubai -- Laurent A. Voivenel, Senior Vice President, Operations and Development for the Middle East, Africa and India, Swiss-Belhotel International, participated today in a panel discussion on the future of PMS and guest-facing technology at the HITEC Dubai organised by Naseba and HFTP. Others on the panel – that was chaired by Jyoti Narang, Partner, WayfareVC – included Ingo Dignas, Co-Founder, CEO Xnprotel; Nigel Hattersley, Sr. Director Technology MEA, Marriott Hotels & Resorts and Samir Abi Frem, Corporate VP, Rotana Hotels & Resorts.
According to industry reports, in the hospitality sector, IT spending in the Middle East is considerably lower than in regions like USA. Laurent said, "This is mainly due to large number of smaller, independent properties in the Middle East which do not enjoy massive tech budgets like big brands. Until recently PMS has been the single biggest technology investment by hotels. However, there are other technology priorities that hotels in the region need to address such as higher internet brand-width for faster speed, seamless integration of mobile technology and upgrades of in-room entertainment systems. Also, Data security is extremely critical, particularly compliance requirements for payment cards in the era of mobile."
Integration has become more and more complex and dense with distribution costs increasing year on year. Laurent stressed, "Future PMS with cloud computing will accommodate easy integration with other software applications, even if these applications don't share the same provider. The all-in-one business solution is ideal for small hotels that integrates direct booking technology, channel management technology, and property management technology all into one system. The PMS, the central reservations system (CRS) or channel manager and the revenue management solution all need to seamlessly connect and share data — preferably, in real-time. A roster of partners is the way forward for solving such issues as data security, network bandwidth and cloud computing."
Most importantly, Laurent believes, "Technology is a two-way process and needs to have a conversation engaging customers to offer a personalized experience that makes travellers' lives EASIER, SIMPLER & MORE CONVENIENT. We need software that can keep up with the changes. Architecture and development practices that support frequent updates enable today's next generation system to stay with changing hospitality business practices."
For further information visit http://www.swiss-belhotel.com
Vice President MPJ (Marketing Pro-Junction)
Phone: 971 50 697 5146
About Swiss-Belhotel International
Swiss-Belhotel International currently manages a portfolio of more than 145* hotels, resorts and projects located in China, Vietnam, Philippines, Malaysia, Indonesia, Bahrain, Egypt, Iraq, Oman, Qatar, Saudi Arabia, United Arab Emirates, Australia, New Zealand, Bulgaria, Turkey and Georgia. Awarded Indonesia's Leading Global Hotel Chain for six consecutive years, Swiss-Belhotel International is one of the world's fastest-growing international hotel and hospitality management groups. The Group provides comprehensive and highly professional development and management services in all aspects of hotel, resort and serviced residences. Offices are located in Hong Kong, New Zealand, Australia, Europe, United Arab Emirates, China, Indonesia and Vietnam. www.swiss-behotel.com
*Numbers may fluctuate