Booking.com Expands Global Access to the Booking Assistant
Pilot version of Booking.com's new service and support chatbot is now widely available to English-language bookings, handling 30% of those customer enquiries automatically in less than 5 minutes
Unlike other chatbots that are only focussed on conversion conversations, one or two specific tasks, or upselling in-stay services, the Booking Assistant chatbot has been built to respond to customers' most commonly asked questions. The chatbot can currently respond to 30% of customers' stay-related questions automatically in less than 5 minutes. If the Booking Assistant has identified a question it can't solve on its own, depending on the nature of the query, it pulls in support from either the Booking.com customer service team or the property, adding their response directly into the conversation.
Read the full release on Booking.com's global media room.
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With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travellers with the world"s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer over 1.3 million properties, and cover more than 110,000 destinations in 225 countries and territories worldwide.
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