The Plaza Hotel and Casino — Photo by ALICE

New York, NY – Located in the heart of downtown Las Vegas, the Plaza Hotel & Casino has selected ALICE's housekeeping and maintenance software, ALICE Staff, to sync together their interdepartmental communication to increase operations efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

Just steps away from the popular Fremont Street Experience, the Plaza Hotel & Casino has more than 1,000 rooms and suites, an 80,000 sq. ft. casino, multiple restaurants, its own wedding chapel, and a variety of outdoor amenities. Before ALICE, the extensive property was using a multitude of tools to assign work across large departments, including housekeeping, front desk, and engineering. The vast size of teams meant that miscommunication inevitably happened.

"Previously, Housekeeping and Engineering relied on guest issues being communicated through a variety of means, including verbal guest requests, emails, work cell phones, and direct communication from front desk staff," said Assistant Executive Housekeeper Elaine Zerr. "The real-time status of a request couldn't be efficiently tracked, and as a result, the guest would be inconvenienced and upset."

Now with ALICE, the hotel can hold team members accountable on a day-to-day basis. Each department gets easy access to internal work orders and guest requests, sees who is responsible for the specific task, and then gets real-time status updates through to completion. The system is also customized to meet the specific operations requirements of the hotel.

"We now have the ability to have our teams and departments be accountable to the operations of the hotel," Syrona Jones, Director of Housekeeping, emphasizes. "The team can communicate with each other more efficiently, issues are addressed faster, and the hotel can identify maintenance trends and business insights - all thanks to the ALICE system."

About the Plaza Hotel & Casino

Located in the heart of downtown Las Vegas, the Plaza Hotel & Casino combines a vintage Rat Pack attitude with modern styling and personal customer service for the ultimate Vegas experience. First opened in 1971 and built on the site of the original Las Vegas railroad depot, the Plaza has 1,003 renovated rooms and suites, a classic Vegas showroom, downtown's only bingo hall and 30,000 square feet of ballroom and meeting space. Guests enjoy a variety of dining options led by the Rat Pack-styled Oscar's steakhouse in the hotel's iconic glass dome overlooking the Fremont Street Experience. Hundreds of slot machines, from the latest games to traditional coin machines, and nearly two dozen table games comprise an 80,000-square-foot casino floor, which is also home to downtown's largest race and sports book. A fully renovated rooftop pool and recreation deck, complete with private cabanas, hot tub, food truck, tennis court and dedicated Pickleball courts, provide guests with a variety of outdoor amenities. For more information on the multiple award winning Plaza Hotel & Casino, visit www.plazahotelcasino.com.

About ALICE

ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People's Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year. https://www.aliceplatform.com/.

Lola Feiger
Marketing Lead