Ritz-Carlton Leadership Center Advisor Jennifer Blackmon engages with attendees at the 2017 Customer Experience Symposium. — Photo by Marriott

BETHESDA, Md. – Culture that fosters an exceptional customer experience is what sustains brand loyalty. The Ritz-Carlton Leadership Center leverages the processes of The Ritz-Carlton to deliver client services which innovate culture, drive engagement, and elevate customer experience. Its methodology is rooted in the Gold Standards and systems that have won the brand two Malcolm Baldrige Awards and a #1 J.D. Power ranking in its category.

On May 15th, The Leadership Center will host its Customer Experience Symposium, bringing experts and brand leaders to The Ritz-Carlton, Tysons Corner. The symposium offers a day of enlightening speakers, with discussion topics including culture design for customer experience excellence and effective apology creation. Attendees will also enjoy interactive activities, engaging with an Executive Panel, and a reception.

"The Ritz-Carlton continues to set the benchmark for customer experience. Symposium attendees will learn about our best practices and be inspired to begin their own journeys," said Antonia Hock, Vice President, The Ritz-Carlton Leadership Center.

To register, please call 301.547.4806 or visit the webpage.

About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 8,100 properties under 30 leading brands spanning 139 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy®, its highly awarded travel program. Connect with us on Facebook and @MarriottIntl on Twitter and Instagram.