Art Ovation Hotel Elevates its Gallery Experience with Intelity
Guests take Intelity’s portable ICEbedside tablets with them as they tour the hotel, learn about each piece of art and its artist, and purchase the works
Something extraordinary is happening in Sarasota, Fla. This month the Art Ovation Hotel Autograph Collection® opened its doors at 1255 North Palm Avenue as an active host, facilitator, patron and partner of the arts. To enhance the hotel's art gallery experience, the property equipped each of its 162 guestrooms with portable ICEbedside tablets from Intelity. Guests can click on the Ovation Arts icon in the hotel's mobile app, powered by Intelity, to see objects on display throughout the property, and they are encouraged to take the in-room iPads with them as they tour the gallery. Uploaded videos provide details on each work and its artist, and guests can purchase pieces directly through the mobile app.
At Art Ovation Hotel, guests are invited to interact and be part of the rotating art exhibitions that include live performances, tours, classes, talks and workshops. All artists are local, and most originated from Ringling College. Works are donated to the hotel and exhibited throughout the property. Eighty percent of art sold goes to the artists and 20 percent is given to the Ringling College Fund. Artists visit the property daily; some perform while others draw in front of guests to get them more engaged.
Soon hotel staff will begin using Intelity's new Mercury Messaging Portal. Part of the ICE platform, Mercury will enable guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text, or social media. Whether the guest is at home, in route to the hotel, or touring the art exhibit, staff will have the messaging tools they need to reply to guest requests instantly and deliver on requests efficiently.
"The Art Ovation Hotel offers something imaginative, inspiring and extraordinary," said Gregg Hopkins, Intelity Chief Sales and Marketing Officer. "It presents an evolving array of unique, immersive, artistic experiences supported by inspired technology in a dynamic, art-centric environment. What's really cool for guests is that they can preview all art on display first from their guestrooms by using our convenient iPads. They can also use them to request roomservice, set wake-up calls, request valet service, make dining reservations, facilitate check out and much more. But even before they step foot into the hotel, guests can use Intelity's ICEweb to get a more complete, personalized look at the property. No matter how visitors prefer to interact with Art Ovation Hotel, Intelity is powering the engagement process every step of the way.
"We are thrilled that Art Ovation Hotel is a new Intelity customer," he said. "We look forward to expanding our relationship and bringing the hotel's dynamic art environment to life with our ICE solutions."
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Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the "Official Mobile & In Room Technology Provider" for Forbes Travel Guide, as well as the "Best Mobile App in Hospitality" from Travel Weekly's Magellan Awards and the "World's Leading Hotel Brand App" from the World Travel Awards. For more information, please visit www.intelitycorp.com.