Industry Update
Press Release25 May 2018

Ctrip teams with Hyatt to open its first flagship store

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Global Hyatt Corporation

The online flagship store allows over 300 million Ctrip members to access Hyatt hotels in the Greater China region and will extend to Hyatt hotels globally in the near future.

The Hyatt flagship store offers Ctrip's loyalty members access to attractive rates at Hyatt hotels and resorts around the world. Ctrip members who log on to the flagship store will be able to join World of Hyatt, Hyatt's global loyalty program. The Hyatt portfolio includes various high-end hotel brands, including: the luxury Park Hyatt brand; premium Grand Hyatt and Hyatt Regency brands; lifestyle Andaz, Hyatt Centric and The Unbound Collection by Hyatt brands; and modern essential Hyatt Place and Hyatt House brands.

"The collaboration presents a win-win setting for both companies and represents a milestone in the travel industry distribution archetype. The flagship store is the outcome of several months' hard work by cross-functional teams at the two companies, including R&D, product, marketing, legal and more, working collaboratively and quickly. We have found so much team spirit in both companies, and we are really impressed by the passion and hard work through nights and over weekends to make this happen," said Ray Chen, Ctrip's Hotel business unit CEO.

As a result, Hyatt hotels will receive increased exposure on Ctrip platforms, intended to contribute incremental revenue and business from Chinese travelers along with the global Chinese community. The two brands will continue to work together to provide a new cooperative experience for customers.

"We are very excited to be working with Hyatt on our online flagship hotel store. With the ever growing number of outbound Chinese travelers, we are always looking for ways to provide better services for our members. With the Hyatt flagship store, we are able to offer more benefits and shared offers," said Ctrip's Ray Chen. "With the diverse range of hotels offered by Hyatt, Ctrip members who are also World of Hyatt members can enjoy special rates to more than 700 hotels and resorts globally."

"We want Hyatt hotels to be top of mind for travelers however they choose to book, and we are pleased to work with Ctrip to launch this flagship store," said Stephen Ho, President - Greater China, Global Operations, Hyatt. "Ctrip has a huge consumer base in China, and it's an important priority for Hyatt to cater to the growing number of Chinese travelers who are crossing countries and continents more than ever before. We look forward to welcoming these guests to Hyatt hotels all around the world."

The collaboration between Ctrip and Hyatt marks a step in Ctrip's continuous efforts to provide cost-effective, convenient, high-quality and seamless travel experiences on its various platforms. Ctrip Group will continue to pursue ways to provide members with the best rates and better services to become a one-stop travel shop, and invite more global partners to be featured on Ctrip platforms.

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company offering 20 premier brands. As of March 31, 2021, the Company's portfolio included more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. The Company's subsidiaries operate, manage, franchise, own, lease, develop, license, or provide services to hotels, resorts, branded residences, and vacation ownership properties, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, tommie™, UrCove, and Hyatt Residence Club® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members. For more information, please visit

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