How In-Room Assistants Improve Front Desk Service

You're tired after a long day of travelling, and all you want is to do is put down your bags and kick off your shoes in your room. You walk into your hotel and you're greeted by a growing line of travellers waiting to check in while the front desk juggles the phones. 

This kind of experience will leave any guest with a negative first impression.

Fortunately, with hotel-specific in-room voice assistants many time-consuming front desk calls can be eliminated, and agents can spend more time making sure that guests get the treatment they deserve during check in.

Shannon Gu, General Manager at Hotel BLU in Vancouver, BC says "One of the biggest gains we have seen since installing Roxy devices in our rooms has been our staff's ability to provide guests with a quicker and more attentive check in experience."

At Hotel BLU, Roxy handled over 2500 guest requests in a single month, freeing up over 42 hours of front desk agent time to be better spent providing more personalized front desk service to guests.

Using hotel-specific in-room voice assistant devices like Roxy (http://www.roxydevice.com/) allows guests to get their questions answered quickly, without waiting on hold or dropping by the front desk. Any hotel-related question or request, ranging from restaurant hours to requests for towels can be handled by the device and dispatched directly to the department needed- no front desk calls necessary.

Technological innovations like in-room virtual concierges allow hotels to optimize their workflow and focus on what matters- providing superior service for their guests.

Morgan Lunt
Product Manager - Roxy