Industry Update
Press Release24 July 2018

J.D. Power Repeat: Microtel by Wyndham® and Wingate by Wyndham® Once Again Earn Highest 2018 Hotel Guest Satisfaction Segment Ratings

Microtel reclaims top seat among economy hotel chains 15 out of 17 years; Wingate leads midscale segment for fourth consecutive year

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Microtel Inns

PARSIPPANY, N.J. --Top-ranked Wyndham Hotels & Resorts (NYSE: WH) brand duo, Microtel by Wyndham and Wingate by Wyndham, secured the highest guest satisfaction rankings in J.D. Power's 2018 North America Hotel Guest Satisfaction Index Survey for economy and midscale hotel chains, respectively. With many of its brands earning J.D. Power-favorable rankings* - notably a double-digit overall satisfaction score increase and two-rank jump for Wyndham's recently-acquired La Quinta midscale brand addition - the world's largest hotel franchising company with nearly 9,000 hotels and 20 powerhouse brands continues commanding this respected study.

Microtel reclaimed this year's leading economy segment position, a distinction it's achieved 15 out of 17 years, earning the brand more J.D. Power accolades than any other economy hotel name and underscoring its "brilliantly-efficient" advantage. Wingate, the company's midscale hotel brand built for connected travelers seeking balance in work and life, once again earned top segment honors for the fourth straight year.

"Whether for business or pleasure, we know travel is an important part of life - that's why we maintain such a strong focus on ensuring that quality accommodations and positive guest experiences are attainable at every price point," said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. "With three of the top four economy brands and three of the top four midscale brands represented by brands of the 'by Wyndham' family - we are continuing to provide some of the best lodging accommodations in the industry, making hotel travel affordable, valued and possible for all."

Determined by hotel travelers, the J.D. Power Guest Satisfaction Index Survey measures seven key experience factors on a 1,000 point scale: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilitates; and cost and fees.

Related Brands


Wingate by Wyndham® hotels offer the services and amenities travelers need for one simple rate, including hot breakfast daily, copying and printing services in 24-hour business centers, free Wi-Fi, meeting space and exercise facilities.
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Microtel by Wyndham is an award-winning chain of more than 340 economy hotels located throughout North America, the Philippines and China. Consistently over-delivering on both guest and owner expectations, Microtel is the only all new-construction hotel in the economy segment.
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Other Brands by Wyndham
AmericInn by Wyndham
Baymont Inn
Days Inn
Dazzler Hotels
Dolce Hotels and Resorts by Wyndham
Esplendor Boutique Hotels
Howard Johnson
La Quinta by Wyndham
Ramada by Wyndham
Ramada Encore
Registry Collection Hotels
Super 8
Trademark Hotel Collection
TRYP by Wyndham
Viva Wyndham Resorts
Wyndham Garden
Wyndham Grand

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts (NYSE: WH) is the world's largest hotel franchising company by the number of properties, with over 8,900 hotels across nearly 95 countries on six continents. Through its network of approximately 796,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 21 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company's award-winning Wyndham Rewards loyalty program offers 87 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit

Annemarie Valli
Wyndham Hotels & Resorts
Phone: +1 973 753 6590
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