How Hotel Operators Can Win And Retain More Customers | forbes.com
Process management or process modeling is an underrated application that can be used to enhance the experience of travel. More than ever, the hospitality industry is looking for ways to increase their productivity and leverage technology for client communications. Business process management (BPM) is one discipline that can assist airlines, hotels and other travel related entities in sustaining innovation and optimization of processes to ensure the consistent delivery of a better customer experience.
