Marriott Selects Volara as the Official and Exclusive Partner for Its Voice Pilots
The voice hub for the hotel industry is chosen for its increased guest privacy protections, secure integrations hub, interaction accuracy, and support for multiple natural-language processing platforms
Volara - the voice hub for the hotel industry - announces that it has been selected by Marriott International Inc. as its official and exclusive partner for its pilots of voice technologies. Volara's software provides conversation management and secure integrations for 98 percent of the hotels using Alexa technology in the United States today.
Marriott will benefit from Volara's software that enables voice-based conversations with their guests to be managed in real-time on any natural language processing platform. Marriott will also benefit from Volara's patent-pending Accuracy Engine that ensures guests receive the information or service they requested, and its secure integrations hub, which provides a voice interface for the existing technologies used in the hotel.
As part of the relationship, Volara will be launching an integration with Marriott's proprietary work order management system. This integration will enable guests to request hotel services just by speaking.
Marriott is using the Volara platform during its evaluation of Amazon Alexa technologies at the Marriott Charlotte City Center and Marriott Irvine Spectrum in October.
"Volara shares Marriott's commitment to guest privacy and the need to deliver quality experiences," said Scott Hansen, Marriott Senior Director of Guest Technology for Global Operations. "Making sure our guests are inspired and engaged during their stay is important to us. This partnership will help Marriott evaluate opportunities through voice that will guide our approach to better serving guests in our hotels."
"Volara is proud to be partnering with Marriott International to bring voice-enabled experiences to Marriott's guests," said David Berger, Volara CEO. "With our technology, guests at Marriott hotels will be understood by voice technologies like Amazon's Alexa more accurately and securely than they are at home, resulting in an improved guest experience that ensures they get what they want when they want it."
About Uniguest
Uniguest is a global leader in providing connected technology solutions to enable those in hospitality, senior living, sports/stadiums, entertainment, retail, education, government, corporate, and enterprise to engage with their audience. Uniguest is highly focused on creating deep client relationships as shown by its most recent NPS (Net Promoter Score) score of 81. Uniguest supplies turnkey technology solutions that include digital signage, IPTV / enterprise video and engagement apps, professional services, system implementation, and 24/7/365 multi-lingual support. To learn more about Uniguest please visit www.uniguest.com and for the Uniguest partner program visit www.uniguest.com/channel-partners.
Barb Worcester
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