How to use AI to improve your customer experience
Just because some companies are opting for AI, doesn't necessarily mean it is for every business. First and foremost, it's worth analysing areas of your business where you feel improvements could be, or should be, made. A way to do this would be to employ Enterprise Resource Planning. Once you've determined if improvements can be made, you need to consider whether AI is the best solution.
This may require a deeper analysis of the business, asking your employees areas where they feel they need help or to identify tasks they find frustrating to work on. In addition, you could ask questions about how long certain tasks are taking, and consider whether this is longer than necessary.
