Industry Update
External Article29 October 2018

Travel industry brings innovative technology along for the ride

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Room service at the Hotel Monville in Montreal starts with a phone call that tells the guest: Your robot delivery is outside.

"It's room service without the tip," says Lauren Schechtman, vice-president of marketing and sales at San Jose, Calif.-based Savioke Inc., which makes the Relay delivery robot now used in about 80 hotels in the United States, Canada, France, Japan and Singapore. "Our robot uses the elevator by himself, goes to the guest room's door and, when he senses that the door has been opened, he will unlock his built-in secure bin so the guest can take out whatever it is they ordered."

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