Source: travel daily media

Last month, in my interview with Preferred Hotels Josephine Lim, the hospitality groups MD for Southeast Asia explained what it takes to become a member of the well respected collection of luxury hotels, stating:

Rather than focusing on traditional guidelines such as a maximum or minimum number of rooms, the Preferred Hotels & Resorts Collection Criteria is based on the guest experiences offered by the hotel and the respective position it holds within the market it serves. Our Collection Criteria comprises multiple touch points with emphasis on those that have the greatest impact on guest satisfaction such as staff response, cleanliness, dining options, amenities, and location.

Now Preferred Hotels has unveiled the latest batch of hotels to prove their mettle up against this exacting criteria, announcing 23 new worldwide properties for 2019.

Once a hotel is accepted as a member Preferred Hotels & Resorts and assigned to a specific collection, it is subject their Integrated Quality Assurance programme, which aggregates daily consumer review scores with periodic site inspections to ensure continuous compliance.

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