Industry Update
External Article10 December 2018

Driving Transformation, Superior Guest Experiences In Hospitality

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IT Web

Hospitality organisations that don't meet their customers' need for a digital presence and mobile operations will soon become irrelevant, says Jane Thomson, MD at EOH Infor Services.

hanks to Industry 4.0, globalisation and rapid digitalisation, today's consumers are very connected and mobile. How does this impact the hospitality industry?

According to an Infor report, in 2016, 52% of all travel reservations were made online, with 65% of same-day hotel reservations made from a smartphone. Hospitality organisations that don't meet their customers' need for a digital presence and mobile operations will soon become irrelevant, says Jane Thomson, Managing Director at EOH Infor Services, Infor's Master Partner in Africa (operating as a Gold Partner).

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