Industry Update
External Article11 December 2018

Always in a Rush, Business Travelers Push for Even Speedier Hotel Services

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nytimes

Business travelers have long expected their hotels to provide good food, an array of fitness options and, perhaps, a place for a haircut or manicure. But lately, travelers have been pushing to speed up those services.

So hotels have started to introduce offerings like grab-and-go food outlets, short workouts and express beauty treatments. In many cases, the amenities are free or low cost.

"In an increasingly time-pressed environment, business travelers care more and more about fast and convenient hotel services," said Sean Hennessey, a hotel consultant and an assistant professor of hospitality at the Jonathan M. Tisch Center for Hospitality and Tourism at New York University.

Read the full article at The New York Times

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