Industry Update
Supplier News 3 January 2019

Revinate Announces Promotion of Executive Leaders

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GrandLife Hotels Selects Revinate as Marketing and Guest Feedback Partner

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced two executive leadership changes; Rani Croshal has been promoted to Vice President of Customer Success and Karen Stephens has been promoted to Chief Revenue Officer (CRO).

As Revinate's CRO, Stephens is charged with driving revenue and scaling the business while overseeing all three Go To Market teams, including Sales, Marketing and Customer Success. She began her career at Revinate in 2013 as Sr. Director of Global Accounts, closing some of its largest accounts including IHG, Fairmont and Starwood. When the company launched Revinate Marketing, its now leading CRM and email marketing solution, she led the global roll-out across the Sales team. Stephens then transitioned into the role of Vice President of Customer Success where she oversaw the teams that launch, train, support and ensure the ongoing success of Revinate's customer base.

In her new role as Vice President of Customer Success, Croshal is responsible for leading the Professional Services, Training & Support and Customer Success teams, who are focused on providing exceptional support and service to Revinate's thousands of customers in more than 135 countries worldwide. Joining the team in 2012 as Sr. Director of Customer Success, Croshal has managed the customer success management team through two break-through product roll-outs across three regions: North America, EMEA and APAC, all while maintaining the industry's highest levels of customer support.

Marc Heyneker, co-founder and CEO says, "We have the best Customer Success team in the industry today, thanks to the leadership of Rani Croshal and Karen Stephens. Both have done exceptional jobs in building and managing a world-class team that support tens of thousands of clients around the world. I am looking forward to working with both of them in their expanded roles as they accelerate the growth and success of Revinate in 2019 and beyond."

About Revinate

The Revinate guest data platform is built to help hotels know, earn, and delight valuable guests like never before. We make it easy to build richer, more personalized relationships with your guests. Revinate counts tens of thousands of the world's leading hotels as customers and has won numerous awards for its Software-as-a-Service solutions, including 2019's Top Rated Email Marketing and CRM Product by Hotel Tech Report. We make technology work for your hotel, so you can make the most of every guest.

For more information, visit

Kelly Robb
VP of Marketing & Growth - Revinate
Phone: 415-264-5118
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