TrustYou Reveals 2018 Year in Review Statistics: Largest Amount of Reviews Analyzed in 10-Year Company History
TrustYou looks back on a successful year and released its year-in-review numbers and statistics, revealing a record increase of analyzed reviews in its database and the largest amount of 5-star reviews ever. The statistics clearly reinforce the ongoing importance of feedback for the hospitality industry.
This is the recap in numbers:
- TrustYou has set a new record, analyzing 132 million reviews: nearly 30% more than the previous year - the biggest increase yet.
- Over 80% of reviews are positive. This proves the theory that a larger number of reviews also leads to higher ratings.
- Across the globe, the average TrustScores increased to 4.1/5
- Guests left more 5 star reviews than ever before - 57% of all reviews were 5 stars.
See the full year-in-review here: http://2018.trustyou.com/
Phone: +49 89 55 27 35-116
TrustYou, the world"s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews help hotels to manage and improve their performance along each step of the guest journey, from booking and pre-stay search queries to real-time guest requests via messaging, to post-stay feedback in the form of reviews and survey responses. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou"s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.
Find more information on TrustYou and the guest feedback platform on www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor