Industry Update
Press Release24 January 2019

RedDoorz Continues to Expand to 10 Cities in East Java This Year

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Surabaya, Indonesia - RedDoorz, Indonesia's leading affordable online hotel booking platform, offering the finest, standardised rooms, today announced its successful expansion growth in East Java, with plans to expand to 10 cities in the province by end of this year - starting with Pasuruan and Jember. Since October last year, RedDoorz has expanded its footprint to two new cities in East Java - Banyuwangi and Probolinggo. The brand began its operations in the region in November 2016, starting with Surabaya - currently its fourth best-performing city after Bandung, Jakarta, and Yogyakarta; with the number of rooms increased by four times until now, bringing the total count to 30 fully-managed properties. It has seen its number of room nights multiply by more than six times on a year-on-year growth.


Mohit Gandas, Country Manager for Indonesia, RedDoorz said, "More than 77 percent of Indonesians travel domestically within the province of East Java, according to a JEJAK report. By the end of 2019, our expansion goals include achieving a total of 5,000 rooms in East Java. We want our properties to provide our guests with the best quality stay experience - this includes the accessibility through our online platform. With our consistent approach to our growth in Indonesia, we are excited for the next step of our plans for East Java to materialise. We see this as a positive sign for us to fully expand to not just Surabaya but also around cities in East Java," he added.

With a strong local team on-the-ground who come with diverse backgrounds and deep knowledge of the local travel and hospitality sector, RedDoorz runs a full operations unit in the current Indonesian cities ranging from customer service, operations and product sales to branding, finance and marketing. RedDoorz has developed its own proprietary technology using data analytics to accurately forecast demand on areas that could have more hotels or properties to drive more footfall for travellers.

Adil Mubarak, Vice President, Operations, RedDoorz said, "When we started out in Indonesia, with our aim to approach one city at a time, we knew that growing the brand in each city has to be executed with precision and importance. Our level of service excellence has shown in the 65 percent repeat rate of consumers at RedDoorz. To date, our footprint spans over 13,600 rooms across 30 cities in Indonesia. We will grow to 35 cities in Indonesia by April 2019. It is definitely reassuring for us at RedDoorz to continue doing what we do best - for not only the consumers but also for the property owners."

"The property regularly goes through Quality Check Points by RedDoorz which ensures that the guests are served with a consistent experience, each time during their stay at any of their property. The stay experience has led to a continuous demand of business and helped a large majority of the properties in Surabaya to emerge as a brand to infuse trust and strengthen a strong base of loyal customers. RedDoorz works closely with its properties to offer - standardisation in stay experience, technology training for the hotel property staff and industry class skills training," he added.

As part of ongoing promotional activities, RedDoorz will be organising RedFEST at Surabaya Town Square, Surabaya on 27 January - with special guest performances by Surabaya-based indie folk band Humi Dumi as well as the budding pop singer, Brisiana Jodie (aka Brisia Jodie). Members of the public can also look forward to a dance contest as well as other performances by local independent bands from Surabaya. These events are open to the public who can participate in fun activities and games along with their families and stand a chance to win several door prizes.

RedDoorz currently has partnerships with Bober Cafe & Ruang Komunitas and Makmu Eatery. Each of them offer special discounts for their food and beverage for every RedDoorz customers. Makmu Eatery and Bober Cafe & Ruang Komunitas will also give free vouchers for lucky customers during the RedFEST. RedDoorz continues to forge several local partnerships in Surabaya to provide a value-added experience to the customers.

Mr. Fernanda Reza Muhammad is the owner of a hotel property now branded as RedDoorz @ Mayjen Sungkono in Surabaya. The property in Surabaya was converted into a RedDoorz property in November 2018. Speaking on his experience as a RedDoorz property partner, Mr. Fernanda Reza Muhammad said, "Ever since we embarked on our partnership with RedDoorz, our occupancy rates have since increased by more than 40 per cent. Previously, our customers could reach out to us only via offline routes as we had no access to online platforms. However, through RedDoorz, our property is visible to more customers than before via on the RedDoorz app as well as other booking platforms Agoda,, Pegipegi and more. The increase in our room occupancy has been primarily due to bookings now made online. "

The brand currently operates across 30 cities in Indonesia: Bali, Balikpapan, Bandung, Bangka, Banjarmasin, Banyuwangi, Batam, Belitung, Bogor, Ciamis, Cirebon, Jakarta, Jambi, Lampung, Lombok, Magelang, Malang, Makassar, Manado, Medan, Palangkaraya, Palembang, Pangandaran, Pekanbaru, Samarinda, Semarang, Solo, Sukabumi, Surabaya and Yogyakarta.

RedDoorz is headquartered in Singapore with a strong presence in Indonesia, The Philippines and Vietnam. RedDoorz currently operates across 40 cities in four countries with over 17,000 rooms - all available via its online platform and mobile app. RedDoorz has received investments from leading investors such as Jungle Ventures, Susquehanna International Group, International Finance Corporation (the World Bank), 500 Startups, and Innoven Capital (with relations to Temasek and UOB).

About RedDoorz

RedDoorz is Southeast Asia's largest and fastest-growing, technology-driven hotel management company offering affordable accommodations for everyone. With a vision to enable people to travel more and provide affordable reliable stays in all major cities and destinations across the region, RedDoorz is disrupting the hospitality industry by transforming the fragmented supply inventory into branded, standardized accommodations and leveraging its strong technology platform to drive consumer demand. Founded in 2015, the company has grown into a regional powerhouse with operations in Indonesia, Singapore, the Philippines and Vietnam. RedDoorz is transforming how people travel and live in Southeast Asia by providing an ecosystem of accommodation products backed by distinct brands, world-class technology and local operations expertise. For more information, please visit

Sandy Maulana
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