ALICE Provides the Bahia Hotel and Beach House with an Integrated Platform to Take Service and Operations from ‘Great to Excellent’ with ALICE — Photo by ALICE

Bahia Hotel and Beach House has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

Prior to implementing ALICE, staff at Bahia Hotel used a variety of different channels to communicate, including: daily briefings, radio, cell phones, email, and messaging applications. This was a challenge for the property, as key information amongst staff and departments would get lost over time. Ultimately, it inspired Managing Director Felipe Rebelo to look for “an integrated platform that covers the needs other platforms alone could not.” By upgrading to ALICE, staff can now communicate across a single channel.

Using an operations platform has also made it much easier to keep track of overall property performance. Different data can now be collected, which has given the property greater insight into performance, and management can now set key performance indicators against a variety of metrics. Additionally, the Managing Director “can measure the way in which the tasks are accomplished in order to make operations more effective.”

Bahia Hotel is renowned for its personalized customer service, and delivering on guest expectations is key to this. With ALICE, staff can now contact guests via the app and SMS prior to their arrival on property. This means that information can be obtained ahead of and during guests’ stays to personalize their experience and lead to a higher level of guest satisfaction. The move to ALICE hasn’t gone unnoticed by staff either, “everyone embraced ALICE and were thrilled about all the features and how their job will be so much easier and simpler now,” says Rebelo.

About ALICE

ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People's Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year. https://www.aliceplatform.com/.

Lola Feiger
Digital Marketing