Industry Update
Supplier News14 February 2019

"Bahia Hotel & Beach House Takes Service and Operations from 'Great to Excellent' "

Adopting ALICE means that all staff and guest communication at Bahia Hotel and Beach House is now harmonized under one roof.

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Bahia Hotel and Beach House has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

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Prior to implementing ALICE, staff at Bahia Hotel used a variety of different channels to communicate, including: daily briefings, radio, cell phones, email, and messaging applications. This was a challenge for the property, as key information amongst staff and departments would get lost over time. Ultimately, it inspired Managing Director Felipe Rebelo to look for “an integrated platform that covers the needs other platforms alone could not.” By upgrading to ALICE, staff can now communicate across a single channel.

Using an operations platform has also made it much easier to keep track of overall property performance. Different data can now be collected, which has given the property greater insight into performance, and management can now set key performance indicators against a variety of metrics. Additionally, the Managing Director “can measure the way in which the tasks are accomplished in order to make operations more effective.”

Bahia Hotel is renowned for its personalized customer service, and delivering on guest expectations is key to this. With ALICE, staff can now contact guests via the app and SMS prior to their arrival on property. This means that information can be obtained ahead of and during guests’ stays to personalize their experience and lead to a higher level of guest satisfaction. The move to ALICE hasn’t gone unnoticed by staff either, “everyone embraced ALICE and were thrilled about all the features and how their job will be so much easier and simpler now,” says Rebelo.

About ALICE

ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Marriott International, Hilton Hotels & Resorts, Hyatt Hotels Corporation, Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, Fairmont Hotels & Resorts, and The Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform, an Inc. Best Workplaces of 2019, and winner of Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.

For more information, visit https://www.aliceplatform.com.

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