Source: Estrel Berlin — Photo by protel

DORTMUND, GERMANY, 2019-03-02 - protel hotelsoftware GmbH is thrilled to announce its new role as PMS provider for the Estrel Berlin. The move unites two giants of the German hospitality industry: protel's innovative Enterprise Hospitality Platform has made it the world's most powerful and future-proof PMS; the Estrel Berlin, already Germany's largest hotel, is building a new future with a massive new addition.

Along with their histories of achievement, the companies share a birthday: the Estrel Berlin welcomed its first guests in 1994, the same year that protel was founded. In the subsequent quarter-century, the Estrel has grown to become Europe's largest multipurpose residential-, convention- and entertainment facility, while protel has developed the industry's most powerful and flexible property-management platform. Eventually, both sides realized that they were a perfect match.

"As Germany's largest hotel, it is essential that we make use of the latest technologies and most powerful tools in hotel property management available today," noted Ute Jacobs, Estrel Berlin's General Manager. "After careful research and review, we have concluded that working with protel, the experienced provider of hotel management systems will give our reservation, front office, and housekeeping departments the optimal tools for their daily work."

With 1,125 rooms and suites and 25,000 square meters of multipurpose space, the Estrel is a unique space in one of Europe's hottest hospitality markets. While the facility's sheer size allows it to host large extravaganzas like "Stars in Concert", management has never forgotten what makes the Estrel so special: an unstinting commitment to offering each guest exactly the experience they seek. That commitment can mean intimate luxury accommodations for a couple on holiday, or a relaxed, professional atmosphere for 12,000 conference attendees.

The Estrel will build on that commitment with a new tower, to be completed by 2021, which will add another 814 rooms and suites over 48 floors. The tower will become Germany's tallest hotel building and the second-tallest structure in Berlin, and will further the Estrel's ability to provide luxury accommodations to individual guests and large groups alike.

With that new capacity will come even greater management challenges.

That's where protel comes in. Its PMS provides the Estrel with a rock-solid management system whose interface can be easily tailored to meet the needs of every single Estrel employee. Just as importantly, its protel.I/O Enterprise Hospitality Framework allows free communication among all compatible third-party platforms. All of the Estrel's conference-management applications will now share information seamlessly with platforms specializing in guest services, revenue projection, and so on.

Manfred Osthues, protel co-founder and CEO says "It is an honor for us to welcome Estrel Berlin as a protel customer, we are fully convinced that our software is the perfect choice for this type of complex hotel operations. The protel platform is designed for flexibility and scalability; to make it easy for hotels to implement new initiatives making it possible to continuously improve the guest experience. In a hotel the size of Estrel Berlin, system speed and functionality efficiency matters, so what better choice than a German engineered software? Engaging with Estrel Berlin has been a pleasure for us, bringing together our teams that both have such deep industry know-how makes our partnership very special.

A business as complex as the Estrel demands an information infrastructure that simplifies business decisions without sacrificing nuance. To the great benefit of its guests, the Estrel has finally found that infrastructure in protel.I/O.

Every year, protel joins the rest of the travel and tourism industry in Berlin for ITB. This year, we're thrilled to be celebrating our silver jubilee alongside our newest partner. After hours, we'll be roaming Berlin in our signature red shoes, taking in everything from Museum Island to the Ramones Museum, chamber music one night and glitch-hop the next. During ITB itself, we'll be at hall 8.1, booth 103. We hope to see you there!

About protel | Hotel software made in Germany

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. Formed 27 years ago in Dortmund, Germany, shaped by one of the world's most dynamic overseas investment markets, the beating heart of this modern software company serves only hospitality. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages – "the largest hotels on Earth "- were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. More than 14,000 hotels worldwide choose to power their business with protel. Continuing to influence the technological change within the hospitality industry, protel speaks excellent hotel. Talk to us today. www.protel.net

Jeremy Armes
Director Marketing
+49 231 915 930