New York — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of advanced Wi-Fi services at The Wagner at the Battery, one of Manhattan's most luxurious and widely recognized hotels. Recognizing a need to upgrade its network infrastructure in order to cater to the latest device and service needs, hotel leadership selected HIS due to its expertise in customizing Wi-Fi solutions that can maximize guest satisfaction and enhance operational efficiency.
After learning of its industry-leading reputation from several of its sister properties, The Wagner at the Battery worked with HIS to implement a Wi-Fi network that could meet guest demands for enhanced speed and reliability. With the hospitality industry also seeking out ways to enhance property safety, the hotel further sought out a network that could provide building-wide coverage for staff panic buttons without reducing guest internet quality.
"Since the HIS implementation, we have seen a tremendous improvement in our Medallia scores which now stand at a solid 10 for Wi-FI services, while our TripAdvisor ranking has also increased significantly," says Alex Spektor, Managing Director at The Wagner at the Battery. "Guests now frequently comment on the ease-of-use and high quality service that they receive when connecting to our Wi-Fi, while staff members also note a significant improvement in utilizing internet-based technology to complete various staff requests. Having also just implemented the latest in panic button technology, we are also very impressed with the network's ability to provide such devices with excellent coverage throughout the premises, including back of house areas, mechanical rooms and even stairwells."
In partnering with HIS, The Wagner at the Battery also gains access to a proprietary dashboard, a portal that allows hotel staff members to manage all aspects of network performance and health. Notable features include the ability to analyze the number of online users, as well as support tickets and revenue generated through Wi-Fi purchases. With its ability to monitor the amount of broadband being used, along with the operational status of each segment of a property's network, the HIS dashboard further ensures a hotelier's ability to deliver the highest quality in guest Wi-Fi at all times. The Wagner at Battery is managed by Highgate, a premier real estate investment and hospitality management company.
For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email [email protected].
About Hotel Internet Services, Inc.
Serving hospitality's full connectivity needs since 2003, Hotel Internet Services, Inc. (HIS) is a leading provider of next generation communications technology including high-speed internet access, the latest in guestroom entertainment and contactless service, IoT and security systems. Backed by 24/7 guest service monitoring and support, HIS innovations not only include cutting-edge network technology that can address the highest of guest expectations, but also includes GuestCast, the industry's most user-friendly and advanced streaming platform proven to provide the ultimate in-room entertainment experience. GuestCast not only guarantees user-friendly interaction with features including QR code-based device-pairing abilities, but also ensures optimal performance with the GuestCast Dashboard. Featuring data-rich analytics, hoteliers can leverage the GuestCast Dashboard to not only monitor the health and usage of individual casting devices, but also gain insight into the Wi-Fi signal quality of each network access point. In addition to hotels and resorts, HIS also provides equipment and services to hospitals, casinos, military and student housing, senior living, timeshares, condos, conference centers, apartments, fitness centers and many other commercial venues.
As the industry's most trusted go-to provider for the latest in network connectivity and IoT-based innovation, HIS is credited with successfully enhancing the online capabilities and guest satisfaction rates for countless hotels and resorts across the U.S. Headquartered in Clearwater, Florida, HIS offers services throughout North America, Australia, Latin America and Europe.