Industry Update
Supplier News 5 April 2019

Cloud5 Communications Taps Marriott Veteran Neil Schubert to Lead Product Management and Development

Industry Expert Pitches Cloud5 Hospitality Dashboard Experience as Industry Future at TechOvation Semi-Finals during HT-NEXT in New Orleans

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Cloud5 Communications.

CHICAGO - Cloud5 Communications has appointed hospitality technology professional Neil Schubert as Senior Vice President of Product Management and Development, bringing three decades of unparalleled experience and knowledge to lead the Company's product strategy and development team. Schubert will also drive development for new product innovation, featuring the Cloud5 Hospitality Dashboard Experience (HDX).

Schubert will share the Company's vision for the future of hospitality technology next week at HT-NEXT where he will present Cloud5's groundbreaking HDX platform during the TechOvation Semifinalist Award presentations on April 10. HDX is the first performance management solution that leverages predictive monitoring and self-healing network technology to proactively manage the guest experience.

"It's a privilege to welcome Neil to the Cloud5 team. He's an industry trail-blazer with a deep understanding of how technology together with hotel operations can impact the guest experience. I've known and worked with Neil for fifteen years – we go back to the earliest days of Marriott's HSIA program, now called GPNS, and no question that his experience leading Marriott technology innovation will give Cloud5 great insight to enhance our solutions and meet the evolving needs of the always-on hospitality industry," said Mark Holzberg, President & CEO, Cloud5 Communications. "We are proud to offer the best talent and products in the industry in order to drive how the modern hotelier can best maximize technology to streamline operations and enhance the guest experience."

Schubert's broad hospitality technology background includes more than 20 years with Sheraton, Renaissance and Marriott hotel companies to implement guest facing and operational technologies globally. With Marriott International, he most recently served as Vice President of IT Strategy where he focused on elevating the guest experience through an integrated technology ecosystem. His approach is to focus on what we need to do as an industry to improve the customer's experience with their own technologies and devices. Schubert most recently served as Senior Vice President of Global Product Management for Exceptional Innovation where he worked to create a globally available product catalog of US-developed products for entertainment, Internet, and mobility.

Committed to advancing the hospitality technology industry, Schubert has been active in various HFTP and HTNG initiatives, as well as hospitality university advisory boards including University of Delaware and Penn State. He led efforts lobbying HFTP to create the certified hospitality technology professional (CHTP) program and is responsible for defining the initial testing criteria for the program. He also worked with the University of Las Vegas iHITA program, exposing the next generation of hospitality leaders to information technology in the global hospitality industry with the goal of improving the quality of education, research, and technology itself.

"I am happy to join a company with a rapidly emerging reputation as a forward-thinking leader that is advancing hospitality technology," said Schubert. "I have always believed that successful companies are about People, Product, and Process, in that order. I'm looking forward to re-connecting with Mark professionally and joining the tremendous team that he's put together at Cloud5."

Cloud5 HDX is a predictive, AI-powered solution that identifies and resolves network health issues before they impact guests across applications, including Internet, Voice, Guest Service, IOT, and more. With business intelligence and role-based views of the hotel technology ecosystem, the hardware-agnostic HDX platform boosts guest satisfaction, reduces outages and network costs by managing every aspect of the guest experience proactively.

Cloud5 will be presenting HDX as a semi-finalist in the TechOvation Awards next week at HT-Next in New Orleans. Today, the system is live and aggregating data from almost 100 hotels.

About Cloud5 Communications

Cloud5 is hospitality's leading communications technology & services provider. Its two world-class business units serve the unique needs of thousands of hotels from global brands and independents to management companies. Cloud5 Technology Services designs, builds and supports high-performance Internet and Voice solutions for hotels committed to offering the best guest connectivity experience. Cloud5 Contact Center is an award-winning voice reservations and agent services provider dedicated to hospitality and serving the full range of operations from economy hotels to the world's top luxury hotel brand. For more information on Cloud5 solutions, visit, or call 877.241.2516.

Katrina Pruitt-Andrews
Vice President, Marketing - Cloud5 Communications
Phone: +1 312 985 0653
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