Hong Kong, Amsterdam - Ireckonu has announced that Mandarin Oriental has renewed its partnership to utilize its Core and IKnowU products to better understand guests' preferences and needs.
IKnowU is the driving force behind Mandarin Oriental's award-winning guest recognition program, Fans of M.O., which allows the Group to better deliver optimal, personalized services to each guest. Whether a guest has stayed at a Mandarin Oriental in New York, London, or Hong Kong, the IKnowU system provides tools to ensure a personalized guest experience.
Monika Nerger, Mandarin Oriental Global CIO explains: "The addition of the IKnowU product complements our technology strategy as a global leader in luxury hospitality, and is key to supporting our Fans of M.O. guest recognition program.
Jan Jaap van Roon, founder and CEO of Ireckonu adds: "We are thrilled to be selected by a leading hotel group like Mandarin Oriental once again. They're on a continuous hunt to innovate, and with the help of our IknowU product, we have the opportunity to enhance an already excellent hotel chain."
Ireckonu offers a Guest Experience Framework known as the Ireckonu Middleware. This interactive solution uses microservices and business logic to enable and manage the seamless flow of data between on-premises and above-property systems.
Ireckonu's middleware products (IRECKONU Core, IKnowU, IConnectU, Kiosk Checkin, Reporting) provide top of the line data optimization and vastly increase the quality and quantity of accessible data from third-party integrations, both on-premises, and above-property. Ireckonu also allows for the monitoring of third-party integrations and consolidation of data across siloed databases. Its naturally formed "data warehouse" provides the ability to access enriched information for analysis and optimized reporting - including systems, bookings, reservations, and guest profiles.
Visit Ireckonu: ireckonu.com.
VP of Product