Industry Update
Supplier News12 June 2019

Sutton Place Vancouver Partners With Knowcross To Enhance Service Quality

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KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, is happy to announce the implementation of the Knowcross platform at the Sutton Place Hotel, Vancouver. The implementation adds to the growing Knowcross clientele in Canada.

Keeping in line with their status of being a perennial Conde Nast Traveler Gold List favorite and one of Travel and Leisure's Top 500 List, The Sutton Place Hotel Vancouver has decided maximize operational productivity and set newer standards of guest service quality by deciding to implement KNOW Housekeeping, KNOW Service and KNOW Glitch.

"The Sutton Place Hotels have a great tradition of unparalleled guest service and an attention to detail. The addition of the Knowcross products not only helps us to organize our teams and processes in the most productive manner, but also to ensure that we take our service delivery standards to bigger heights" commented Navid Sariolghalam, General Manager, The Sutton Place Hotel, Vancouver. "Implementing Knowcross gives us the added benefit of also tracking our data and systems in a way that helps us safeguard our commitment to our core values and tradition" stated Navid.

Knowcross products are implemented and integrated with a hotel's property management system (PMS) to assist them make their day-to-day operations better; KNOW Service automates the handling of guest requests or complaints, KNOW Housekeeping automates and streamlines daily housekeeping activities and KNOW Glitch helps capture, track, investigate and resolve service issues instantly.

"I am really excited with the addition of The Sutton Place Hotel to our portfolio. Vancouver has now become an important hub for travelers and hence it is imperative for hotels to use technology and constantly upgrade operations thereby constantly delivering the best possible guest experience to their customers. Knowcross remains dedicated to help hotels ace their service quality deliverance" said Karen O'Neill, President - Americas, Knowcross.

About The Sutton Place Hotel Vancouver

The Sutton Place Hotels are a sophisticated collection of luxury properties in North America. Each hotel is distinctly different in style while offering timeless elegance and exceptional service. As a select group of stylish properties with a distinct European flair, each Sutton Place Hotel is carefully selected for proximity to the business, financial, and entertainment centres in each city or destination that we are located within.

With hotels in Edmonton, Revelstoke, Vancouver and in 2020, Halifax, The Sutton Place Hotels represent the height of luxury accommodations with tasteful elegance, classically refined décor, and warm and inviting staff. From hand crafted furnishings, silk tapestries, and premium bedding, every detail at The Sutton Place Hotels represents a history of refined style and polished perfection that is both inviting and impressive. Offering a sophisticated appeal, each outstanding location offers world-class amenities ensuring exceptional comfort and ambiance for every occasion.

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About Knowcross®

Founded in 2002, Knowcross is the global leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service - with a direct impact on increasing the bottom‐line.

The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

With a global customer base across 40+ countries, Knowcross is a trusted partner to some of the world's most well-known global brands including Aqua-Aston, Cheval Residences, Hoxton, Hyatt, Hilton, IHG, Kempinski, Minor Hotel Group, Oberoi Hotels & Resorts, Radisson Hotels, Rosewood, Sydell Group, Taj Hotels, The Doyle Collection , Sutton Place Hotels Shangri-La ,Capella Hotels & Resorts and Nikko Hotels; as well as marquee independents such as Angad Arts Hotel, Dolder Grand Zurich, Grand Pacific Resorts, Le Barthélemy Hotel & Spa, Le Bristol Paris, Royalton New York, Sixty Soho, The Century House, The Curtain London, The Mark New York, The Ned London, The William Vale Brooklyn, Mandarin Orchard Singapore and Solaire Resort & Casino.

For more information, call +1 866 601 5669, email [email protected] or visit

Mohit Chand
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