TeamSupport, the industry's top business-to-business (B2B) focused customer support software solution, today announces its inclusion as a Leader in the G2 Summer 2019 GridⓇ Report for Help Desk Software, outranking 37 other established vendors.

This is TeamSupport's eighth consecutive time selected as a Leader in G2's Help Desk GridⓇ Report. The company ranked highly on features like email to case, ticket creation user experience and ticket response user experience. Reviewers also applauded TeamSupport's ease of doing business, quality of support and increased confidence in the future of the product.

"Our customers face the unique challenge of providing support to multiple different contacts within a single organization. We help them tackle this by providing B2B-specific functionality that goes beyond simply closing tickets, enabling cross-team collaboration so they can gain a 360-degree view of customer health," said Robert Johnson, CEO, TeamSupport. "Reviews and reports from G2 supply us with key feedback from our users to indicate what we need to do to help our users continue to increase productivity, reduce churn, and align B2B support teams."

Highlights from customer reviews on G2 include

  • "TeamSupport's reporting is world-class. Being able to create my own reports based on any value in TeamSupport has been an immense time-saver."
  • "What I really like about TeamSupport is just the flexibility it gives us with all of the different features it has. It's very easy to use. It really has been much easier to learn and to use, for our customer service agents, than any of the other software."
  • "In addition to generating more satisfaction for customers, the ease of organizing tickets saves time and we end up investing that time more effectively in other customers, which generates positive feedback both in our team and with our customers."
  • "The company is able to support more customers with fewer support agents (when using TeamSupport). It has reduced our support team's operating costs, increased our customer satisfaction and helped us get our response times to customers down."

In the past year, TeamSupport introduced several new capabilities, added sentiment analysis from IBM Watson, and announced four new executive roles. Through these updates and additions, TeamSupport continues to show its dedication to providing customers with industry expertise and the high-quality software needed to provide exceptional customer support. The company's efforts have not gone unnoticed. Recently, Destination CRM included TeamSupport in The CRM Top 100 Companies in Customer Service, Marketing, and Sales.

About TeamSupport

TeamSupport was designed from the ground up by B2B support professionals, especially for mission-critical organizations where customer relationships are imperative. The TeamSupport enterprise solution offers an array of tools that make it simple for teams to work together, share information, and access their collective knowledge to solve customer challenges. TeamSupport makes it easier to support teams to resolve individual tickets while managing the overall customer relationship. Find out more at www.teamsupport.com.

Laura Ballam
VP of Marketing