Industry Update
External Article23 September 2019

Thomas Cook customers say they were 'held hostage' at Tunisian hotel

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As Thomas Cook customers anxiously wait to see if and how their holidays might be affected, some say they have already found themselves in "horrible" situations abroad.

The travel company is requesting £200m in extra funds from the government in order to stay afloat, and Foreign Secretary Dominic Raab has said affected holidaymakers could be flown home if the firm collapses.

Customers at a hotel in Tunisia say they were prevented from leaving the property on Saturday unless they paid extra fees - thousands of pounds in some cases - to cover what the resort says it is owed by the tour operator.

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