Industry Update
Supplier News 5 November 2019

HCN to Showcase Profit-Generating Tablets at HX: The Hotel Experience Powered by AAHOA in New York

The Hotel Communication Network will demo in-room tablets that generate profits for owners and deliver unprecedented service to meeting planners in Booth 1047, Nov. 10-11, at the Javits Center in New York

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HCN The Hotel Communication Network Inc.

Ottawa, Ontario - Next week hoteliers attending HX: The Hotel Experience Powered by AAHOA - Nov. 10 and 11 at the Javits Center in New York - will experience an innovative high-value, profit-generating amenity that keeps guests connected to their hotels, the city and each other. Hotel Communication Network (HCN) will showcase its in-room, interactive Navigator Tablets in Booth 1047, along with three innovative technology programs that are radically changing the way hoteliers will use these devices far into the future.

"HCN is eager to attend HX 2019 to network with hoteliers looking to create extraordinary guest experiences, drive revenues, boost satisfaction and increase loyalty," said Kevin Bidner, HCN CEO. "Our Navigator Tablets are answering the industry's demand for digital programs by giving owners the tools they need to grow their businesses and increase profits."

At HX: The Hotel Experience, hoteliers will see how they can use HCN's Navigator Tablets to:

  • Streamline housekeeping by offering guests a choice in opting out of room cleaning and offering late check out.
    The result is an efficient use of labor and increased revenues from upselling a longer stay. Based on a 1,000-room hotel, HCN's new "Guest Choice" program can potentially save owners up to $50 per room per month in labor and generate additional revenues from up-selling late check out and other services.
  • Generate a 22% increase in roomservice revenue through tablet ordering or outsource it to HCN via their revolutionary DineIN program. HCN's "DineIn" program will enable guests to order from the hotel's onsite restaurant and grab and go options via the Navigator tablet. HCN's innovative upselling techniques are proving to increase room service ticket revenues by 22%. If the hotel doesn't have a room service offering, guests can order from local restaurants that are handpicked to provide a wide variety of local dining options vs. relying on the hotel kitchen. All menus are digital, and orders are placed via Navigator tablets and delivered to guests in their rooms or a location of their choice.
  • Extend event branding into every delegate's guestroom exclusively. The HCN Navigator tablet is a powerful platform enabling event organizers to communicate with their attendees directly via the HCN "Event" program. Selling direct channel marketing to event goers and connecting them to the hotel, the city and each other will drive hotel revenues and boost customer review scores.

To learn more about the Hotel Communication Network or to request an online demo, visit To preschedule an appointment with an HCN team member at HX: The Hotel Experience Powered by AAHOA, email [email protected].

About The Hotel Communication Network (HCN)

Founded in 2008, with headquarters in Ottawa, Ontario, Canada, The Hotel Communication Network has built on years of research and development to provide an innovative high-value guest amenity that keeps each guest connected to their hotel, city and each other. For more information, visit
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