Industry Update
Press Release 2 December 2019

Choice Hotels Notifies Guests of Inadvertent Disclosure Issue

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Logo 'Choice Hotels International'

Choice Hotels International, Inc. (NYSE: CHH) has taken steps to address and notify guests of an issue involving inadvertent disclosure of certain guest information to third parties with whom Choice has business relationships. While most guests involved have been contacted already, the company is issuing this press release to alert the small number it could not identify. The issue occurred very infrequently from June 2015 - March 2016 (likely less than 25 times), but information to identify specific guests involved during this timeframe is unavailable. Overall, this issue occurred approximately 88,000 times from June 2015 through November 12, 2019, and Choice has already notified individuals involved from April 2016 forward by sending them an email.


As soon as Choice identified what caused this issue, the company made changes to its website to override how Safari responds after a crash. Choice is also contacting the third-party companies it works with to ask them to delete any data they may inadvertently have.

What Information Was Involved?

If a visitor was using Safari and was on the reservation page when the browser crashed, the information typed in fields on that page that could have been put in the website address when the browser restarted may include the name of the person making the reservation, email address, state, zip code, country code, and the number and expiration date of the payment card used to make the reservation. If the reservation was being made using a mixture of points and payment, the external verification value on the card may have also been in the website address.

For More Information:
Please visit for additional information.

About Choice Hotels

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. With more than 7,000 hotels, representing nearly 570,000 rooms, in over 40 countries and territories as of March 31, 2019, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences. For more information, visit

Forward-Looking Statement

This communication includes "forward-looking statements" about future events, including anticipated development and hotel openings. Such statements are subject to numerous risks and uncertainties, including construction delays, availability and cost of financing and the other "Risk Factors" described in our Annual Report on Form 10-K, any of which could cause actual results to be materially different from our expectations.

© 2019 Choice Hotels International, Inc. All rights reserved.

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