Building a Village with Mobile Tech: UK-Based Village Hotels Chooses Shiji’s StayNTouch PMS Solution — Photo by Stayntouch

The Village Hotels is a "high-tech concept" hotel, creating a "modern-day hub" for both travelers and the local community alike. Each property takes inspiration from its surrounding area, marrying cutting-edge design and technology with comprehensive and personalized guest services. Village properties feature state-of-the-art gyms, a hot-desk co-working space called VWorks, and a stylish Village Pub and Grill, which often serves as the "local" for many of Villages' surrounding communities. The newest property in Bristol also features a voice-activated virtual concierge in every bedroom.

Village chose Shiji's StayNTouch Mobile PMS because it embodied their philosophy of using high-technology to provide exceptional guest experiences. StayNTouch gives Village's guests the option of having a fully mobile experience: Guests can skip the line to the front desk and check-in on their mobile phone before they arrive, and request service, amenities, and upgrades directly through their smartphone. Paul Roberts, CEO of Village Hotels was especially impressed with Shiji's StayNTouch guest-facing Zest Solution: "Zest's sleek design fits seamlessly with our brand's aesthetic, and allows our front desk agents to fully focus on guest needs, rather than back-office administrative tasks."

Village will expand vigorously in the coming years, growing its collection of UK properties to 50 by 2026, and adding five new Village Hotel Clubs by 2020. "Village needs a mobile-PMS that can move at the speed and scale of our business," said Roberts. "StayNTouch was able to meet our aggressive implementation schedule, seamlessly migrate our guest data, and provide best-of-breed integrations with the services we use most 一 especially with our booking and revenue management systems."

Sven Mass, Senior Vice President of Shiji-EMEA, remarked that "Forward-thinking hotel groups require a PMS that is equally innovative. We share Village's belief that mobile technology is essential to enhance the guest experience and help to transform a hotel into a vibrant hub for the local community."

"It has been an absolute pleasure to work with Village's on-property teams," said Lena Brormann, Senior Director, Hospitality EMEA for Shiji Group, "The onboarding process was seamless, and we are happy to report a successful roll-out of all 30 Village properties".

About Stayntouch

Stayntouch delivers a cloud-native and guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 integrations. Stayntouch's cloud-native PMS empowers independent hotels, hotel groups, and management companies to drive revenue, reduce costs, enhance service, and captivate their guests. In 2022, Stayntouch launched Stayntouch 2.0, a fully integrated technology suite featuring its core cloud-native PMS and guest kiosk solution, a comprehensive chain management module, a seamless booking engine (Stayntouch Booking), a robust payment processing platform (Stayntouch Pay), and a powerful channel manager. Stayntouch 2.0 enables hotels to streamline their operations, maximize and diversify their revenue streams, and deliver an even more enhanced guest experience with the innovation and support of one trusted technology partner. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, and EOS Hospitality, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic flagship properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam. For more information, visit www.stayntouch.com.

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