Industry Update
Supplier News10 December 2019

Schloss Elmau selects Shiji’s Infrasys Cloud for its Point-of-Sale Platform

Schloss Elmau, a luxury spa resort in Munich, has selected Infrasys Cloud for their point-of-sale (POS) platform

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Shiji Group

Infrasys, a Shiji Group Brand, delivers a cloud-based POS designed for enterprise hotel operations. With over two decades of building POS systems for the hospitality industry, Infrasys is one of the most versatile and proficient systems on the market and has over 7,000 installations today.

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Schloss Elmau was looking to switch to a POS system that was feature-rich, flexible and user-friendly so that their team could manage the system on their own with less dependency on the POS vendor. Based on this criterion, Infrasys proved to be the right fit, as the software was designed to be easily customized. This design allows Schloss Elmau to make configuration changes to the software without assistance from the Infrasys support or development teams.

In addition, Schloss Elmau appreciated the hardware-agnostic design of Infrasys. The flexibility to use any type of hardware device and operating system, significantly lowered their financial investment as they can re-use the existing POS workstations that they had previously installed throughout the resort's 16 dining outlets.

Schloss Elmau deployed Infrasys POS on iPhones throughout their property providing more opportunities to improve interactions with their guests. With Infrasys' flexibility, the resort has the option to add additional iPhones to their portfolio, or even Windows and/or Android devices at any time, without worrying about a disruption in service or compatibility troubles. Infrasys is built to have the same user experience across different hardware devices, whether a mobile device or POS workstation, reducing the need for additional training.

Dietmar Mueller-Elmau, CEO of Schloss Elmau stated: "It was important to us to select a point-of-sale vendor that not only provided professional customer service, but also a cloud-based mobile POS System which has a fast reaction time and is very easy to use and reliable. The state-of-the-art systems architecture allows us to adapt to changing requirements in different outlets in a timely and reliable fashion, which we need to stay competitive."

"Having the chance to work with Schloss Elmau is tremendous. We are proud to be their POS partner and are pleased that Infrasys has already had a positive impact on their operation. We look forward to the continued partnership" said Sven Maas, Senior Vice President for EMEA at Shiji Group.

About Schloss Elmau

Dietmar Mueller-Elmau, who has been the founder of Fidelio & Opera Software Systems, is the owner and CEO of Schloss Elmau, a Luxury Spa Retreat & Cultural Hideaway ranked as one of the world´s best Luxury Resorts. Schloss Elmau has hosted the G7 Summit in 2015 with Barack Obama and Angela Merkel and features two 5 Star Hotels with 162 rooms & suites, 6 Spas, 9 Restaurants and a concert hall celebrating a unique cultural program with the great artists of our time.
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About Shiji Group

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 4,000 employees in 80+ subsidiaries and brands, serving over 74,000 hotels, 200,000 restaurants, and 600,000 retail outlets.

Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their guests.

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