Industry Update
Supplier News 8 January 2020

Google Assistant’s Interpreter Mode Helps International Hotel Guests Translate Across 29 Languages

New solution from the Google Assistant, deployed by Volara and announced at CES 2020, provides real-time, fully managed, and hassle-free live language translation for hotels

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Volara Provides First Voice-Based Guest Engagement Solution for the Hospitality Industry

Las Vegas - Last year, the Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with guests speaking foreign languages. To extend upon this experience, Volara is partnering with the Assistant to launch a new full-service solution so hotels can better serve and communicate with their international guests.

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The new solution, which runs on the Google Nest Hub, benefited from successful pilots in 2019 at Dream Downtown New York City, Caesars Las Vegas, and Hyatt Regency San Francisco Airport, among other hotels.

"Hoteliers can now roll out the technological red carpet for hotel guests speaking 29 different languages. With millions of travelers staying at hotels in locations where their native language is not widely spoken, hoteliers have long recognized they need to do more to serve these valuable customers," said David Berger, CEO of Volara. "This new solution enables hotels to scale their unique brand of hospitality service to guests from many cultures, geographies, and language backgrounds."

Dream Hotel Group CEO Jay Stein had this to say: "At Dream Hotels, delivering a frictionless experience for all guests remains a top priority. Thanks to the voice assistant solution provided by Volara and the Google Assistant, we are successfully facilitating highly accurate, multilingual interactions with travelers from across the globe. Even those with the most unique accents and distinct colloquialisms are having more fulfilling conversations with staff about the property, our check-in and billing processes, services and amenities, and things to do around town. By offering real-time voice translation from Volara and the Google Assistant at the Registration and Concierge desks, Dream Downtown has significantly raised the bar on hospitality."

Dream Downtown Hotel Manager Felipe Munoz added: "International guests are engaging with our voice translation service from Volara and the Google Assistant every day. Even those who speak some English are having deeper, more meaningful conversations because of this technology. We have three Google Nest Hubs running the Google Assistant's interpreter mode; two at Registration and one at the Concierge desk. When we see people having trouble communicating, we present the device and there is an immediate shift in the guest's demeanor. Frustration is replaced with excitement! Anything a guest needs to know can instantly be communicated in their native language. They may ask for a restaurant recommendation, inquire about service hours, or request a detailed explanation of incidental charges. Regardless of what the question is, it's rewarding to know we are improving customer service, reducing stress for staff, and greatly enhancing our guests' experiences through real-time translation. It's a great tool."

The Google Assistant's interpreter mode technology is now available to hotels across the globe.

The return on investment (ROI) is measurable as the hassle-free solution enables hotels to:

  • Attract Travelers from Around the World
  • Drive Revenue from International Guests
  • Serve Guests in Their Own Language
  • Generate Positive Online Reviews in Multiple Languages
  • Modernize the Front Desk Experience

Guests and employees can use Google Assistant's interpreter mode to translate any of the following 29 languages: Arabic, Czech, Danish, Dutch, English, Filipino (Tagalog), Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese.

When ordering the solution from Volara and the Google Assistant, the hotelier receives:

  • 1 Live Hotel Grade Google Nest Hub (with additional devices available for a fee)
  • 1 Spare Google Nest Hub
  • Live Translation into 29 Languages
  • Custom Hotel Image Pre-set on Home Screen
  • Devices Pre-Provisioned to Hotel WiFi
  • Staff Training and Retraining on Demand
  • Device Status Monitoring
  • Device and Software Updates
  • Device Loss Mitigation Protection
  • 24/7 Support via Email and Phone
  • No Long-Term Commitments

About Dream Hotel Group

Dream Hotel Group is a hotel brand and management company with a rich, 30-year history of managing properties in some of the world's most highly competitive hotel environments. Home to its Dream Hotels, Time Hotels, The Chatwal and Unscripted Hotels brands, Dream Hotel Group, encompasses three business lines: Proprietary Brands, Hotel Management, and Dining & Nightlife. The company is committed to the philosophy that forward-thinking design, service and guest experiences should be available across all market segments. Dream Hotel Group is dedicated to offering travelers an authentic connection to their chosen destination through a truly original approach. For more information, visit www.dreamhotelgroup.com and follow @dreamhotelgroup on Twitter.

About Volara

Volara is THE provider of custom voice-based solutions for the hospitality industry. It's the anchor partner for the Google Assistant's full-service interpreter mode translation solution. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's hassle free implementation and support ensures seamless execution of voice assistant solutions. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with guests. Volara is the largest manager of voice assistant solution in hotels today and over five million people have used voiced-based solutions powered by Volara. To learn more about Volara's launch of the Google Assistant's interpreter mode for hotels, go to HotelTranslator.com.

Contact
Barb Worcester
PRPRO
Phone: +1 440 930 5770
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