Industry Update
External Article16 March 2020

Update: Here Are The U.S. Hotel Chains Waiving Cancellation Fees For Coronavirus

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forbes.com external

This story was updated at 11:40 am ET on March 14, 2020.

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Despite the spread of COVID-19 cases in the United States, most major U.S.-based hotel chains are not yet waiving cancellation fees for American travelers who are traveling domestically — but these policies are starting to budge.

While the majority of major hotel groups are limiting policy changes only to travelers coming from or traveling to affected countries in Asia or Italy, some hotel groups have softened their cancellation policies to include properties here at home.

Most notably, several the largest hotel groups — including Hilton, Marriott and InterContinental Hotels Group and Omni Hotels & Resorts — are waiving fees for cancellations on existing bookings globally through the end of April due to the coronavirus pandemic. Hilton even takes it one step further, offering waivers for future bookings made for travel beyond April.

Note that for some companies, cancellation policies apply only to direct bookings, which means travelers who book through third-party booking sites could be out of luck.

Read the full article at Forbes

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