Industry Update
Press Release24 April 2020

Hosts Provide Accommodations for Mexican Red Cross Frontline Staff

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Airbnb announced that the global Frontline stays program will be activated in Mexico starting Monday, April 27, in alliance with the Mexican Red Cross, in order to provide frontline workers with comfortable and convenient places to stay, while they carry out their critical work to help contain the COVID-19 pandemic in the country.

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Available accommodations include listings in entire homes and rooms in boutique hotels, which may be requested directly by the Mexican Red Cross, who have already been trained on how to use the platform.

"The dedication, professionalism, commitment and spirit of service of all those who make the work of the Mexican Red Cross possible is the strength and motor of our institution. Everything we can do to support them will translate into the possibility of helping more people. We are infinitely grateful to Airbnb and its hosts for being in solidarity with all the frontline responders who are dedicating each day of their lives to fight against COVID-19. Mexico and Mexicans have always shown that by joining efforts and being in solidarity we succeed. I am sure that this occasion will be no exception." - Fernando Suinaga Cárdenas, National President of Mexican Red Cross.

The spaces offered as part of this program are entire homes with independent entrances, in addition to individual rooms in boutique hotels. In addition, they must agree to a number of safety requirements including enhanced cleaning protocols, social distancing with their guests, and allow for a 72-hour buffer between stays. Airbnb will help ensure that the responder stays are COVID-19 related and hosts are familiar with safety protocols.

"The Mexican Airbnb hosts are the ones who have once again demonstrated their solidarity and generosity in times of need. They are the heroes who are opening their spaces to help out in times of need." - Ángel Terral, Airbnb Country Manager for Mexico, Central America and the Caribbean.

To help the hosts support the costs of cleaning, the platform announced that it will grant a cleaning subsidy in the amount of $50 USD per reservation for those hosts who offer their accommodation for free.

The Frontline stays program is currently active in Italy, France, Spain, the UK, the Philippines, Malaysia and more recently, in the United States, specifically in New York, Los Angeles, and New Orleans - cities which today are in much need of help.

Besides the Mexican Red Cross, individual responders will also be able to use this program by requesting help through this website.

If you are an Airbnb host and want to offer your space and become a part of the program, click here to find out the guidelines that your listing must follow and next steps in order to host a medical hero at the forefront of saving lives. You can also donate to non-profit organizations currently helping with COVID-19 relief efforts at this link.

* This is a reimbursement of cleaning expenses of up to $50 USD for each reservation (regardless of its extension) that will be paid in Mexican pesos depending on the exchange rate as long as it is: 1. A valid reservation effectively confirmed and arranged in an advertisement located in Mexico; 2. A listing offered free of charge by a host within the framework of the Global Plan; 3. A reservation with a check-in date until July 31, 2020, within the framework of the Global Plan.

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Founded in 2008, Airbnb exists to create a world where anyone can belong anywhere, providing healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb's accommodation marketplace provides access to 6+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 25,000+ unique, handcrafted activities run by hosts across 1,000+ markets around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.

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