Hotels bank on contactless tech to entice guests during coronavirus pandemic
Firms are installing self check-in kiosks, chatbots, direct booking applications, and digital in-room dining services.
The hospitality sector continues to be amongst the worst-hit industries in the coronavirus pandemic, as border restrictions persist in Singapore and throughout the world. The Singapore Tourism Board's (STB) latest figures reveal that hotels' average occupancy rate crashed 32.1 percentage points (ppt) MoM in February 2020, from 83.1% in January. On a YoY basis, occupancy rate has taken a 37.5 ppt nosedive from 88.5% in February 2019. Aiming to attract guests as soon as restrictions have lifted, hotel operators are likely to promote their contactless technologies, such as facial recognition verification during customer check-in and out.
The 58 largest hotels in SBR's list house 31,336 rooms, compared to 30,600 rooms in 2019. The rankings include newly launched hotels, such as Village Hotel Sentosa (606 rooms) and Oasia Hotel Downtown (314 rooms).