Industry Update
Supplier News19 May 2020

Mercure Albury Caters to Guest Demands for Content Streaming and Casting While Enhancing Contactless Guest Service Abilities With BeyondTV

Luxury boutique hotel’s implementation of guestroom entertainment platform provides guests with seamless and secure access to personalized content in addition to offering contactless check-out and hotel communication services.

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BeyondTV (BTV), a full-service provider of guestroom entertainment services and solutions for the hospitality industry, has announced the implementation of its BeyondTV entertainment solution at the Mercure Albury, a boutique hotel located within Albury, Australia. A property that offers an ideal combination of luxury and country charm to provide guests with a warm and tranquil setting, Mercure Albury is also now able to address in-room entertainment expectations by providing user-friendly and instant access to personal streaming services on guestroom televisions via BeyondTV's secure casting abilities. With BeyondTV, Mercure Albury can further ensure that each guest remains up-to-date on the latest hotel offerings and can maintain a priority on guest safety using the solution's contactless service features.

Mercure Albury's decision to implement BeyondTV resulted from the property's recognition that today's guests are now accustomed to fully personalizing their television viewing experience using platforms such as Google Chromecast or Amazon's Fire Stick, and now expect to be able to access the same convenience when staying at a hotel. By implementing BeyondTV, Mercure Albury was able to leverage an advanced casting solution that is designed specifically for the unique needs of the hospitality industry. Compatible with virtually any hotel network or guestroom television, BeyondTV can provide each guest with the instant ability to effortlessly cast an array of apps from their personal devices, including Netflix, Amazon Prime, YouTube, Disney+, Spotify and Pandora. Guests can further leverage BeyondTV's casting abilities to view social media accounts on a larger screen such as Facebook, LinkedIn or Twitter. As a comprehensive entertainment platform, guests staying at Mercure Albury can additionally leverage BeyondTV to surf the internet with the platform's built-in web browser.

With guests frequently concerned over the risk of data theft when staying at a hotel, BeyondTV also provides Mercure Albury with the ability to safeguard sensitive information such as usernames and passwords via the solution's patented privacy technology. This functionality includes the automatic deleting of all usage data and browsing history upon check-out, along with providing guests with the option to delete such information at any time with the push of a remote control button.

"Now more than ever, guests expect to be able to fully personalize their hotel stay experience and in-room entertainment is certainly no exception when it comes to this need," said Meggan Gardner, General Manager at Mercure Albury. "The BeyondTV platform has provided us with an ability to completely and seamlessly cater to this demand, with many of our guests delighted at the fact that they are able to continue viewing their favorite movies and shows while staying at our property. With BTV ensuring that all requested needs were fully addressed during installation and with its ability offer 24/7 support, we are fully confident that guest satisfaction will continue to remain high. We are also extremely pleased over the ability to leverage BeyondTV's contactless feature benefits to maintain a priority on guest safety while still providing seamless access to hotel services and information."

In addition to providing guests with user-friendly and secure access to personal content, BeyondTV's comprehensive in-room service abilities also include providing guests with the option of communicating with staff, checking out or locating details on hotel amenities without having to risk coming into close contact with others. Information available to guests via guestroom television includes the latest menu options for the onsite Restaurant 579 on Olive, regionally renowned for its unique and enticing cuisine. While enhancing guest abilities to maintain safe distances when staying at a hotel, the availability of such information and services via BeyondTV also provides guests with a greater ability to personalize experiences while increasing hotel revenues. With guests frequently prioritizing the need to instantly access a hotel's Wi-Fi network, Mercure Albury's guestroom television homepage is also customized to provide Wi-Fi login information in order to ensure that guests can effortlessly connect their devices the moment that they enter the room. Further enhancing staff-to-guest communication is the option of leveraging BeyondTV's private messaging ability to ensure rapid response times for any service request.

For more information about the full range of technology solutions available from BeyondTV , please contact Jeff Rhode at 1800-830-302 or email [email protected].

About BeyondTV

Founded in 2003, BeyondTV is a leading solution provider for Guestroom Entertainment Systems and Services all supported with 24/7 monitoring and support. BTV provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, , and many other venues. For more information, please visit www.BeyondTVau.com.

LIveport Australia is a qualified reseller and integrator for BeyondTV. For more information in Australia, please visit www.beyondtvau.com or https://www.liveport.com.au/ or call 1800 830 302.

Contact
Jeff Rhode
Phone: 1-800-830-302
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