Industry Update
External Article21 May 2020

Hotels, resorts announce new cleaning programs amid coronavirus. Here's what they look like

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IHG, Four Seasons, Omni and Caesars joined the growing list of hospitality companies updating cleanliness measures due to the new coronavirus. Short-term rental company Vrbo followed suit, too.


IHG, owner of hotel chains like InterContinental and Holiday Inn, followed many major hotel companies by announcing new cleanliness measures on May 18, in conjunction with Cleveland Clinic medical experts and Ecolab and Diversey hygiene experts. The in-progress changes may include hotel-wide extra deep-cleaning of high-touch surfaces, "last cleaned" charts and social distancing practices. Additional guidance for hotels may include Other changes might be individual amenity cleaning kits for guests, plus hand sanitizer and disinfecting wipes in guest rooms.

Four Seasons is partnering with Johns Hopkins Medicine International for its new global health and safety program, "Lead With Care." The program notes that public areas will be cleaned hourly, with extra attention to areas like the front desk counters and public restrooms; kits with masks, hand sanitizer and sanitization wipes will be in each guest room; and restaurants and bars might operate at a limited capacity for social distancing purposes, among other initiatives.

Omni's "Safe & Clean" initiative includes a daily health screening for employees, with a temperature check. The company is expanding its use of Environmental Protection Agency- and Centers for Disease Control and Prevention-approved disinfectants. Omni is increasing the cleaning of its heating and cooling systems and replacing air filters more often. High-traffic areas will become one-way where possible. Single-use items will be placed in guest rooms, and a limited-contact check-in and check-out process will become standard.

Caesars Entertainment is assuring guests its employees are well-versed in cleaning and disinfectant practices, which includes PPE use. Multiple handwashing stations have been added to the resort, and both slot machine banks and table games will allow for social distancing going forward, among other changes.

Read the full article at USA TODAY

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