Forbes Travel Guide documents Back-to-Work Best Practices
As businesses and organizations develop enhanced plans for guest safety, comfort and well-being as a result of the COVID-19 pandemic, Forbes Travel Guide continues its support of service excellence in the hospitality industry. Reimagining luxury service following widespread closures is both confusing and overwhelming.
Forbes Travel Guide has composed a summary of Best Practices emerging in properties around the world. If you are preparing to re-open, our intent is to provide support and expert guidance through helpful service ideas, training tools and advice that addresses the guest's perspective of your service.
Even as things change, the luxury guest experience can remain positive and meaningful. In turn, properties can continue to win guest loyalty and build confidence.
This is a living document; we are committed to updating the content as we see global operations unfold. As we all become familiar with the new rhythm of luxury service, together we are committed to go above and beyond for our guests and each other.