Industry Update
Supplier News14 July 2020

Country Inn & Suites by Radisson, Columbus, Georgia Partners with Hotel Internet Services to Implement High Speed Wi-Fi

Property undergoing renovation prioritizes need to upgrade internet service using HIS industry expertise to enhance guest satisfaction and online review scores.

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Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementing of a high speed Wi-Fi network upgrade at the Country Inn & Suites by Radisson, Columbus, Georgia. Aiming to provide its guests with all of the amenities that make a hotel stay enjoyable and feel like home, Country Inn & Suites, Columbus had begun work on an extensive property-wide renovation that placed a top priority on first revamping its internet abilities due to being identified as one of most important services for guests. Since partnering with HIS, the hotel is now able to ensure a fast and seamless connection for each guest device, with the property also noting a significant improvement in online guest review scores.

Prior to partnering with HIS, Country Inn & Suites, Columbus frequently faced poor internet quality issues such as an inability for guests and staff to connect or extremely slow speeds despite paying for a high speed service. After considering several competing companies, the property ultimately decided to work with HIS, as thanks to the organization's industry-specific expertise, the root cause of the issue was identified as resulting from an outdated network infrastructure that was creating a bottleneck in bandwidth performance and signal strength. In contrast to the other companies that the hotel had considered, HIS was also able to provide a detailed strategy over how any connectivity issues could be fully resolved at an affordable price. This included updating the property's network with several state-of-the-art modems along with the strategic implementing of advanced Ruckus access points within guestroom, lobby, breakfast, and meeting room areas.

"Providing guests with a high quality Wi-Fi service is such a crucial aspect of ensuring guest satisfaction that we knew we had to address it first during our renovation efforts, and to achieve this we also understood the need to partner with a provider able to deliver fully on any and all online guest expectations," said Fiona Cornelius, General Manager at Country Inn & Suites by Radisson, Columbus, Georgia. "Even from the beginning stages, we have been highly impressed with HIS and the abilities of its technicians in thoroughly analyzing every aspect of our network to implement an effective solution, with total installation time taking only four days and while working to minimize any disruption to guests. With the new network, our guests can now be guaranteed a fast and seamless connection for all of their devices and can now even stream their own content which was simply not an option before. As result, we have seen our online reviews for internet quality jump from low scores to virtually all being 10 out of 10 and with HIS offering exceptional customer service, we are sure that this will continue as a long-term trend."

In addition to offering unmatched industry expertise and access to the latest in Wi-Fi network hardware, HIS also provides both hotel staff and guests with 24/7 instant customer support. This ensures that properties and their guests will consistently continue to receive high quality Wi-Fi performance along with the ability to swiftly address any troubleshooting issues that may arise.

Related Brand

Country Inn & Suites® by Radisson

Country Inn & Suites® by Radisson is an upper midscale hotel brand inspired by a sense of belonging, community and shared experiences, Country Inn & Suites by Radisson delivers modern country warmth through inviting design, products and services, so that all guests feel like they are welcome and that they matter.
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About Hotel Internet Services, Inc.

Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 100,000 guest rooms. Based in Clearwater, Florida, and Simi Valley, California HIS maintains two offices in the U.S. For more information, please visit www.hotelwifi.com and www.beyondtv.com.

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