Industry Update
Supplier News24 September 2020

Triptease Partners With Industry-Leading Chatbot And Communication Platform For Hotels, HiJiffy

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  • Direct Booking Platform, Triptease, partners with HiJiffy to provide best-in-class automated chat and communication service for hotels.
  • Hotels are losing $58 billion in revenue per year due to poor customer care, estimates HiJiffy
  • With Triptease and HiJiffy, hotels can attract the right guests to their website and provide a premium service all the way from metasearch to booking, as well as handling a digital check-in, in-stay communication and checkout

London - Industry-leading Direct Booking Platform, Triptease, has partnered with chatbot and communication platform, HiJiffy, to provide hotels with a best-in-class chat product.

Having demonstrated an understanding of the power of chat for hotels back in 2017, with the launch of an automated Live Chat product, Triptease has continued to broaden its product offering to include Metasearch, Retargeting and the Express Mobile Experience in addition to Parity Monitoring, Targeted Messages and Insights.

By partnering with HiJiffy, Triptease is now able to offer customers a best-in-class chat tool alongside their existing product range, which is designed to work seamlessly across the entire guest booking journey.

HiJiffy's cutting-edge product and fast pace of innovation provides live chat technology that adapts and improves at the rate hotels need in a rapidly-changing hotel market. Hotels currently using HiJiffy have an automated response rate of 80%, which is vital in a time when guests' questions are more complex, but hotels often have significantly less staff. With HiJiffy, hoteliers can ensure they provide instant replies 24 hours a day.

HiJiffy's advanced web chat solution supports over 100 languages and spans a hotel's website, Facebook Messenger, WhatsApp, WeChat and messages, plus multiple other social media and OTA channels. HiJiffy also provides an automated chatbot with more than 120 FAQs and an average automation rate above 80%.

The HiJiffy solution spans the entire guest journey - from the consideration phase on a hotel's website, through to a digital check-in, in-stay communication and check out. As a result of the ongoing coronavirus pandemic, contact-free check-ins and in-property communication is something that more and more hotels are looking to provide. HiJiffy's in-stay chat solution allows hotels to give their customers the usual level of communication and service they expect in a safe and distanced manner.

HiJiffy Co-founder and CEO, Tiago Araújo, said "HiJiffy and Triptease working together enables hotels to improve their direct sales techniques to secure bookings without losing more share to OTAs. We're super eager to develop additional features together, allowing hotels to be more and more digital and to access more data each day to make better decisions and maximize their revenue."

Triptease Co-founder and Chief Tease, Charlie Osmond, said "HiJiffy was the obvious choice to take over our AI-powered chat service. As the Triptease platform has expanded to provide personalized experiences across the entire booking journey, we were looking for a chat specialist we could trust to provide continuous quality innovation to our clients. The HiJiffy tool helps hoteliers to secure more direct bookings on their website, but also allows them to reopen and engage with customers in-property in an effortless and responsible way. I'm excited to work together with the HiJiffy team to find new ways that Triptease's industry-leading data can improve the chat experience."

About HiJiffy

HiJiffy is an innovative solution that centralizes, automates, and measures all hotel customer service activities, integrating innovative technology in a simple, reliable, and robust platform, used daily in more than 15 countries. The hotels using HiJiffy have an average automation rate of 80%, being fundamental in a time when the guest's contacts are more and more complex. 

About Triptease

Triptease is a SaaS startup building industry-leading software for the hotel industry. The company was co-founded in 2015 by Charlie Osmond, Alasdair Snow and Alexandra Zubko and has offices in London, New York, Barcelona and Singapore. Triptease's most recent funding was led by British Growth Fund alongside Notion Capital and Episode 1.

The Triptease Platform is built to help hotels take back control of their distribution and increase their direct revenue. The platform identifies a hotel's most valuable guests then works across the entire customer journey - from acquisition to conversion - to make sure they book directly at the hotel.

Ugo de Francisci
VP of Marketing
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